07-19-2012 08:59 PM - edited 07-19-2012 09:12 PM
Earlier today I received an error message stating that my Norton needed a fix and the computer needed to be restarted. Once the computer was restarted the scan started again and blocked the Trojan Gen and Trojan Gen 2 Zero Access and the pop ups continued every few minutes. I turned the computer off and once loaded the Norton program a few hours later, it stated that the threat was removed. The pop ups have started again. I can see from this thread that this is an ongoing issue with many users and my computer needs individualized attention. I have a Dell running Windows Vista Home Premiun 2007, Service Pack 2, 32-Bit.
At 12: 11 a.m it blocked and listed Trojan Horse. What is going on and what can I do to make sure this doesn't happen again? So it seems to be alternating alerts between Trojan Horse, Trojan Gen, Trojan Gen 2.
Solved! Go to Solution.
07-20-2012 01:33 AM
ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.
Please do not run any tools unless instructed to do so.
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
Do you have a Flash Drive?
07-20-2012 04:08 AM
Read Slowly and all of it.
Please download http://www.bleepingcomputer.com/download/farbar-re
Transfer it on to the Flash Drive
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
On the System Recovery Options menu you will get the following options:
Windows Complete PC Restore
Windows Memory Diagnostic Tool
07-20-2012 09:44 PM
Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive
NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Now please enter System Recovery Options again. Like previously
07-21-2012 07:11 PM
Please read carefully Read all of this message first
Download Combofix http://www.bleepingcomputer.com/download/anti-viru
Right click the combofix.exe on the desktop and select from the menu "Run as Administrator"
****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****
Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.
07-22-2012 12:55 AM
step 4. (a)
Please read carefully and Slowly
Please scan with ESET next
I'd like us to scan your machine with ESET OnlineScan
If you think a log should have been generated then go to C:\Program Files\ESET\ESET Online Scanner\log.txt to find it.