Norton Internet Security / Norton AntiVirus

[surfer1000]

Just updated to the latest version and i am now getting an error message as soon as i try to open a word 2007 file. word gives the error "the command cannot be performed because a dialog box is open, click ok then close open dialog boxes to continue" Using office 2007 on windows 7 64bit Please advise! Also i can confirm that when "microsoft automated scan" is turned off in NIS then the problem does not occcur

[floplot Norton Fighter]

Hello surfer1000

Please see this thread. Thanks.

http://community.norton.com/t5/Norton-Internet-Security-Norton/Problem-opening-Word-documents-since-...

[surfer1000]

Just updated to the latest version and i am now getting an error message as soon as i try to open a word 2007 file. word gives the error "the command cannot be performed because a dialog box is open, click ok then close open dialog boxes to continue" Using office 2007 on windows 7 64bit Also i can confirm that when "microsoft automated scan" is turned off in NIS then the problem does not occcur

[cskwatra]

I am facing the same issue.

Microsoft Office 2007 SP3, Windows XP Professional SP3 32-bit (updated to the latest patch).

[caneman]

 I have the same problem when trying to open Word doc. from Explorer since I have installed latest patch. Word 2007. Win7 64bit

[n2009user27]

I'm also having the same problem when trying to open a Word 2007 document.  However, when I click OK in the error message window, the document then opens.  This has only happened this morning after LiveUpdate updated my NIS 2012 to version 19.5.0.145.

I'm also having problems with Identity Safe not autofilling some of my websites since the 19.5.0.145 update this morning, but I'll start a new post for that.

Clearly something wrong with 19.5.0.145, Norton.  Can you withdraw it and somehow let us revert to the previous version until you have sorted these problems and tested it properly?

(Windows 7 Home Premium 64-bit)

[jwc93061]

Good afternoon,

I got the update to 19.5.0.145 and I am seeing an error when I try to double-click a Microsoft Docx file.

     Error: "The command can not preformed because a dialog box is open. Click OK, and then close all dialog boxes to continue."

If I turn off monitoring Microsoft Office in the settings things go back to normal. The only open dialog box I can see or detect is the one declaring the error. Not seeing this problem with Excel. Any Ideas ?? Anyone seeing the same problem ??

Thanks --- JW

[mp3jo Super Virus Trouncer]

Hi,

you are not alone...

http://community.norton.com/t5/Norton-Internet-Security-Norton/Problem-opening-Word-documents-since-...

[brummie Regular Contributor]

You can add mine to this list, Office 2007, Windows 7 64bit, all ok till I updated with the latest patch.

As Symantec say they are aware of this I am sure as always they will expedite and correct this ASAP.

[rmasso]

Another NIS product update with reboot, word issue still there. This is the fifth ipdate that requires a reboot in the last week and a half.