Norton Internet Security / Norton AntiVirus

[Taffy_078]

I'm cynical when it comes to anonymous posts criticising a company, hotel, restaurant etc or product. It's often the case that the critical post is posted by a competitor.

So how do we know that kwilson is genuine i.e. that he/she doesn't work for another internet security provider?

Is this flaw SO bad that he/she will move?

Or have I missed something - had 19.5.0.145 caused more problems than just this (niggling, but minor) Word problem?

[Dimwit]

taffy  casting aspersions on others and suggesting with NO evidence that their motives are questionable? nice. Why get personal? Fanboy?

I like others am frustrated by Norton's slow response to this admittedly minor problem. 

In what world do YOU live where it is OK for an anti-virus product to interrupt normal program (or OS) execution?

It has been over 3 weeks and still nothing.  Un-winding to fix this bug should have been simple, espcially since there is ample evidence that this has happend to them before ( over several years, in fact).  Either they did not fix it then or they do not understand what the root problem is and they are flailing around hoping that random changes in their code will 'fix' it.  In either case it speaks to the depth of their team's competence.

[Taffy_078]

Hello there Dimwit***. I'm not being personal - I really am cynical, as I said. I would be just as cynical if an anonymous person wrote a glowing report! (Is that what you mean by 'fanboy'?)

Let's look at what kwilson posted:

1. "We recently upgraded from NIS 2011 to NIS 2012" - he/she says 'recently' which is why I'm puzzled by the comment "Symantec seem to have done nothing about this over several years."

(Or is he/she suggesting that it's the norm for Symantec to do nothing about such a problem?

2. It may be that his company opens & closes lots of Word documents so that the one extra click that this error is causing really is a serious impediment to their doing business. But even if this is the case - which I doubt - cash is short/times are tough at the moment so why would his company "look for a new scanner"?

On balance, I'll stick with my gut feeling until kwilson returns.

In closing, I totally agree with you that it is unacceptable that this hasn't been fixed after three weeks. This is the first time that I've experienced anything like this with Symantec - if it happened frequently, then I too would probably want to get another firm's anti-virus product.

I'm not a teccie - just a regular user - so will someone here please tell me if I am understating the issue with my 'just one extra click' comment.

PS - I apologise to you, Dimwit, that my post got you so mad that it made you register here for the first time . . .  and neither am I casting aspersions about you!

[DeHollander]

Remarkable. Quality control?

Second, why an office setting that is not enabled by default, as the real time scanner will intercept any threat.

[presidentsdad]

Any updates since Tim's update on the 10th?

[Tim_Lopez Administrator]

Hello presidentsdad,

Nope - not yet. As soon as we have this issue fixed and released, I'll update this thread. Thanks again for your patience. 

[Ftmmsch]

Hi @all

of course, i got the same problem.  Even I can't change / renam  OfficeAV.dll.

I saw this by accident, 'cause I looked down and saw in Word's tray, that there is a Virus scanning running....

- for nothing -'cause there was nothing in that new document :-)

Therefore I searched in Goggle. 

But most of all:  Actually, I saw by accident, that there was a very very small message in the Microsft Knowledgebase!   

Just on the end of the document! - and very small! - of course!    - Ah..  jep... Aren't they "friends"?    :-)

In a way like:   "Birds of a feather flock together"     :-)  ( !!! ) 

(Thank you Microsoft - for "hyding" it a little bit !)

So:  I,ll have to wait - and hope it wil be fixed soon

regards

Ftmmsch

P.S.  @Admin !     It would be very fine,  (kinda respect)  - if Norton inform / remember ALL about:

                                "Don't forget to reset your settings in Word - if you changed them!"

OK ?   nice :-)

[SteveM69]

I only get the message in Word 2003 if I try to open a file via Total Commander, Windows Explorer or similar. If I open directly in Word there is no problem other than the new "virus scan being run".

[Ftmmsch]

Apropos:  "Scanning -  Word Documents"! 

I've got an infected Word Document - which is infected shure, 'cause I've got it in an e-mail from annother:

"Whe have noticed something strange in your account"  bla bla -  from russian's or else :-)

Therefore I was quite shure, that this word - attachement is infected with macros!

But:   Norton 360 6.0 can't find annything :-)  - does it, when i open it?

I'm not shure about that! - So i don't  :-)    I just tried to convert in in PDF - BINGO  !   Acrobat told me, what i allready new :-)

But NOT Norton 360 6.0 !  

P.S.   Kasperky PURE blocked in Outlook EVERY attachement, which was in deed not "clean" !

          Norton 360 6.0 - only put it in "Junk Mail" - thats all !   Warning comes when i open or click a link - or not !

[doonser]

I finally found this thread, and finally found out how to turn off Office scanning.  Could the folks at Norton stop completely changing the interface every year?  I know 2 people complain and maybe the designers are bored, but those of us trying to get something done don't want to have to figure out every year how to find stuff we thought we knew was there.  Thanks.

I'm mainly posting here so I get a notice when this issue is fixed so I can turn Office scanning back on.  I wish there were an easier way to be notified when my product is working properly.