01-28-2012 07:59 PM
When I attempt to open a Word document, I get a dialog box with the message: "This command cannor be performed because a dialog box is open. Click OK, and then close open dialog boxes to continue." When I click OK, the document opens.
The problem goes away if I disable Microsoft Office Automatic Scan in NIS settings.
This problem is new to me since the 220.127.116.11 update, but apparently it's been around for a while. Microsoft addressed it here:
I have Office 2003.
Is there a better fix than turning off the automatic scan setting?
01-29-2012 08:34 AM
I'm having the same problem. I use Office 2007.
I checked the link to Microsoft Support from RonSD. It says you should rename a file that belongs to Norton and then restart. I'm not comfortable with doing that unless Norton says so. Can someone from Norton please help?
01-29-2012 09:38 AM
I forgot to mention that I have Windows XP SP3.
Gena - Thanks for posting the image.
KBPrez - I agree that renaming an NIS file is probably not a good idea.
If you you have this problem, you can disable the Microsoft Office Automatic Scan setting at NIS > Settings > Computer > Computer Scan. That's been a successful workaround for me, but I hope Norton can give us a better solution.
01-29-2012 10:04 AM
Thanks for reporting this one to us. We're looking into it. Has anyone seen this with that latest version of Word? Or is it just happening with 2003 & 2007? We do not recommend disabling parts of our product, as that will compromise your system security.
01-29-2012 11:35 AM
I just updated NIS to 18.104.22.168. I am running microsoft office 2010 with SP1 and everything seems fine here with the Microsoft Office Automatic Scan option turned On, i will check my other systems in the house though.
01-29-2012 03:10 PM - edited 01-29-2012 03:14 PM
Hello RonSD, gena, N30, and KBPrez
Sorry for the trouble! I've sent the four of you emails with instructions on how to submit some additional information we need to look in to this cause. The email will go to the email address used when registering on these forums.
Please check these emails at your earliest convenience.