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Visitor
RonSD
Posts: 5
Registered: ‎11-17-2011

Problem opening Word documents since 19.5.0.145

When I attempt to open a Word document, I get a dialog box with the message: "This command cannor be performed because a dialog box is open. Click OK, and then close open dialog boxes to continue." When I click OK, the document opens.

 

The problem goes away if I disable Microsoft Office Automatic Scan in NIS settings.

 

This problem is new to me since the 19.5.0.145 update, but apparently it's been around for a while. Microsoft addressed it here:

http://support.microsoft.com/kb/891986

 

I have Office 2003.

 

Is there a better fix than turning off the automatic scan setting?

Regular Contributor
gena
Posts: 51
Registered: ‎02-13-2010

Re: Problem opening Word documents since 19.5.0.145

I have Office 2007
Regular Contributor
gena
Posts: 51
Registered: ‎02-13-2010

Re: Problem opening Word documents since 19.5.0.145

The same problem after installation 19.5.0.145

 

I have Office 2007

 

 

word.jpg

 

 

 

 

N30
Contributor
N30
Posts: 12
Registered: ‎09-24-2011

Re: Problem opening Word documents since 19.5.0.145

Same problem here. Office 2007.

Super Contributor
KBPrez
Posts: 139
Registered: ‎09-30-2008

Re: Problem opening Word documents since 19.5.0.145

I'm having the same problem.  I use Office 2007.

 

I checked the link to Microsoft Support from RonSD.  It says you should rename a file that belongs to Norton and then restart.  I'm not comfortable with doing that unless Norton says so.  Can someone from Norton please help?

NIS 21.4.x
Win8.1 (x64), Firefox, Chrome, Malwarebytes (FREE)
Visitor
RonSD
Posts: 5
Registered: ‎11-17-2011

Re: Problem opening Word documents since 19.5.0.145

I forgot to mention that I have Windows XP SP3.

 

Gena - Thanks for posting the image.

 

KBPrez - I agree that renaming an NIS file is probably not a good idea.

 

If you you have this problem, you can disable the Microsoft Office Automatic Scan setting at NIS > Settings > Computer > Computer Scan. That's been a successful workaround for me, but I hope Norton can give us a better solution.

Tony_Weiss
Posts: 8,286
Topics: 582
Kudos: 2,113
Solutions: 349
Registered: ‎04-07-2008

Re: Problem opening Word documents since 19.5.0.145

Thanks for reporting this one to us. We're looking into it. Has anyone seen this with that latest version of Word? Or is it just happening with 2003 & 2007? We do not recommend disabling parts of our product, as that will compromise your system security.

Tony Weiss
Norton Forums Global Community Manager
Symantec Corporation
Pcloverxp
Posts: 112
Topics: 19
Kudos: 14
Solutions: 3
Registered: ‎09-23-2008

Re: Problem opening Word documents since 19.5.0.145

I just updated NIS to 19.5.0.145.  I am running microsoft office 2010 with SP1 and everything seems fine here with the Microsoft Office Automatic Scan option turned On, i will check my other systems in the house though. 

Windows 8.1 Pro 64-Bit / IE 11.0.10 / Firefox 31 / NIS 21.5.0.19 / NU 16.0.2.14 / SSR 2013 v.11.0.2
dickevans
Posts: 12,447
Registered: ‎04-08-2008

Re: Problem opening Word documents since 19.5.0.145

I can confirm that all is well with new NIS and Word2010. Still looking for the first problem :smileywink:

Dick
Win7x64 SP1 current NIS V21
Tim_Lopez
Posts: 7,612
Topics: 353
Kudos: 1,512
Solutions: 890
Registered: ‎04-07-2008

Re: Problem opening Word documents since 19.5.0.145

[ Edited ]

Hello RonSD, gena, N30, and KBPrez

 

Sorry for the trouble! I've sent the four of you emails with instructions on how to submit some additional information we need to look in to this cause. The email will go to the email address used when registering on these forums. 

 

Please check these emails at your earliest convenience. :smileyhappy:

Cheers,
Tim Lopez
Norton Forums Administrator
Symantec Corporation