09-09-2008 08:40 AM
I had a problem/interaction between NIS 2009 (Final version) and Spysweeper 5.8.x (latest version) and I thought I'd let folks know incase anyone else has a similar issue.
I downloaded and installed NIS 2009 (final) early this morning and everything seemed to be good at first. Then I discovered that every time I clicked on 'my computer', inserted a disk, or a few other things, my computer would freeze and I'd have to power it off.
I went into safe mode and unchecked the startup items except for Norton. I also turned off the automatic services for the programs I had unchecked. To make a long story short, if spysweeper was running I would have this problem. I tried having Spysweeper not automatically load with windows (i.e. just use it for manual scans) but I still had problems.
Since I uninstalled Spysweeper (and re-enabled the other programs in msconfig/and services) I have not had a single freeze up.
09-09-2008 09:33 AM
Yes I had turned off so that it wouldn't load when windows did. In trying to pinpoint the problem I had also turned off the services for the other programs that were set to load (i.e. HDDlife, and a few others through msconfig) in the service's section of Admin.
Under the task manager in 'processes' it showed spysweeper running (set to not load program... just service I guess). I uninstalled spysweeper, then checked and the problem was gone. I also reset the services/programs one at a time to start in msconfig/and services, and none of the other programs caused any problems.
I now have windows defender installed: it doesn't seem to cause any problems whether realtime protection is turned on or off.
09-09-2008 01:08 PM
09-23-2008 07:30 AM - edited 09-23-2008 07:52 AM
RE: NIS 2009 and SpySweeper Conflict
Hopefully this experience recap helps someone with similar issues.
HP Pavilion 061
Win XP Pro Svc Pack 3
Kernel Version 5.1.2600.5512
Windows Update's Ver. 7.2.6001.784
Windows Firewall Inactive
Internet Explorer 7.05730.11
SpySweeper 5.81.55 Without AntiVirus
Norton Internet Security 2009 Ver. 18.104.22.168
Norton SystemWorks 2007
All Updates Current @ 2008.09.23
Prior to 2008.09.20:
NIS 2008, NSW Basic 2007 and SpySweeper 5.81.++ (W/O AV) were in use and coexisted without noticeable issues.
However, it should be noted that the last two builds of SpySweeper (including 5.81.55) have had serious install/uninstall problems impacting a huge number of users. Install would hang leaving both previous and update versions inoperable. The last two builds required Phone Support, execution of SpySweeper Removal Tool and reinstall.
I no longer load SpySweeper at StartUp. If loaded at all, it is loaded after Boot when the system settles.
Installed NIS 2009 over NIS 2008, per Tech Support recommendation, without using 2008 Removal Tool. SpySweeper was not loaded. Windows Defender was loaded (forgot to kill it during NIS 2009 install).
NIS 2009 uninstalled 2008 although it took it's lovely time (several minutes).
ReBooted and NIS 2009 auto-installed without any error messages. LiveUdate executed and processed updates. ReStarted System just to make sure NIS AutoLoaded properly. Everything looked good and the system was stable. (It is irritating that the NSW 2007 Protection Center still loads in the SysTray with a red x indicating that no Virus, Spyware or Firewall protection is installed. I suppose you have to uninstall NSW to get rid of it.)
Manually Loaded SpySweeper and processed definition updates.
System soon became unstable. System would freeze, requiring a Power Button hard power down and restart. Windows Task Manager (Alt Ctrl Del) would not load. Windows Start would not load. Windows Explorer would close often. System would freeze during NIS BackGround Tasks, coming out of StandBy and just randomly whether loading apps or not.
SpySweeper 5.81.++ (without AV) and NIS 2009 do not coexist harmoniously and are causing serious instability issues in this Win XP Pro Svc Pack 3 system.
For the last 36 Hours I have not loaded SpySweeper.
System has been stable ... No BSODs ... Not one freeze or even a hickup.
NIS 2009 is AutoLoading (Early Start) updating and doing it's stuff normally.
Surfing and downloading files with FireFox and IE are without incident. Applications software loading normally. System StartUps and Systematic PowerDowns are normal.
Should SpySweeper Realtime Protection be turned off and use SpySweeper only On Demand for manual scans?
Is one, or, are both of these applications not "well behaved"?.
Have both security products evolved to the point where they are both doing what they are supposed to do but should no longer be installed together?
It will be interesting to follow what happens in future builds.
09-23-2008 04:04 PM - edited 09-23-2008 04:05 PM
09-23-2008 05:11 PM - edited 09-23-2008 05:20 PM
Thanks for your follow-up.
Your first statement is correct.
SpySweeper UI<Options<Options Other
Uncheck Load the program at Windows Startup.
Before I replied to you, I manually loaded SpySweeper to see what entry would appear in Services. Unfortunately the system froze just after the SpySweeper UI appeared on screen. Had to do a hard power down and restart.
I will temporarily disable NIS AutoProtect and then load SpySweeper to see what appears in Services.
Could you please tell me what SpySweeper Services entry to look for?
All The Best!
09-23-2008 05:18 PM
09-23-2008 05:22 PM - edited 09-23-2008 05:23 PM
09-23-2008 06:05 PM - edited 09-23-2008 06:20 PM
Thanks for the advice.
This sounds like something WebRoot should address in their next SpySweeper Build.
The conclusion that NIS 2009 is sufficient on it's own seems to be growing in popularity.
I am inclined to agree. NIS 2009 is a great product and it certainly makes good marketing sense for NIS to evolve in that direction.
Since I already have a two year SpySweeper subscription, I have plenty of time to see what WebRoot does to fix compatibility issues.
Thanks for your SuperAntiSpyware suggestion. I will compare it to other AS options.
All The Best!