Norton Internet Security / Norton AntiVirus

[Plankton]

Hi Tim:

This is great news!

Thanks for your prompt post.

[rlsanders]

I agree--that's great news.  Thanks!  I'm still amazed you were able to track the problem down and develop a fix without being able to reproduce it in-house.

I know there's pressure to release the hotfix as quickly as possible, but my vote, at least, is that you take the extra time to make sure you've done thorough testing.

[mttxn12]

Update on my solution:

After shutting down the computer overnight, the problem appeared again this morning.  I was unable to access the user interface and the system tray icon.  Again, the ccSVCHST file was hanging.  

I did a Chkdsk /f /r on the drive NIS was installed and this solved my problem again.  I'm assuming this is only a temporary fix to the problem.  It appears the ccSVCHST is causing problems to my hard disk.  I'm going to check my other computers and see how they are doing and keep you informed.

[KenM]

I've also been having the same problem, and it has become worse. Initially when the NIS icon wouldn't appear in the system tray a reboot fixed the problem. Now with repeated reboots the icon still won't appear. I checked Task Manager and I have four (4) instances of ccsvchst.exe running, each consuming a different amount of memory usage.

[mttxn12]

My other computers have not been affected by this.  It's only isolated to one of my computers that has NIS 2010 installed.  That computer has a lot of programs installed on it and is considered my main PC.  For those who want to try the error-checking method do the following:

In WinXP

Double click My Computer

Right click on the hard drive NIS is installed on

Select Properties

Select the Tools tab

Under error-checking, select the Check Now button

Put check marks for both Automaticaly fix file system errors and Scan for and attempt recovery of bad sectors.

Select Start

Windows may say it can't run this now because it needs exclusive access to the drive.  It may also ask you if you want to run this error check on the next reboot.  Say Yes.  Reboot the computer.  When you reboot, it will run the chkdsk program.  It may take a while based on the size of your hard drive so be patient and give it time.

You can also do the above procedure through the Run command line.  This is for advanced users.  Those users should use Chkdsk /r/f.

So far this seems to be a temporary fix for me and lasts about a day.  I will see if this lasts over the next couple of nights.

[Plankton]

Hi all:

As per Tim's previous post on this issue, the HotFix is just around the corner.

Hang tight!

[mttxn12]

Okay, after an extended overnight shutdown, things are still intact and working.  My system tray icon and user interface are still working.  I did a full scan for viruses and came up with nothing.  I will continue to monitor this.  All other computers remain fine and stable.  

[pledden]

I attempted to solve this problem by going on the 'Chat' help line, before I read this forum, at the time the interface was working and the technician said 'everything is OK, can I close this event' I demurred and he reluctantly examined further. He connected to my pc and deleted CCleaner, Scan to Web and Secunia, I re-booted and it was working. This morning it is not, surely the technician is aware of this problem? If not, why not?

[huwyngr Norton Fighter]

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pledden wrote:

I attempted to solve this problem by going on the 'Chat' help line,  [ ... ] surely the technician is aware of this problem? If not, why not?

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Not just with Norton but a fact of life is that much support is based on "reference books" or scripts and it happens that these are not updated as rapidly as problems arise in these forums or elsewhere.

This is enhanced by the fact that Norton recognize that the problem exists and are working on it but have not been able to reproduce it on any in house computer no matter what the setup is or what they do ....

It does look like a fix is in the pipeline now and I'm sure that the Customer Support staff will be made aware of this as soon as it is ready for release -- it's a little difficult to tell support staff: Well, just tell the customer we don't have a solution ....

At least that's my POV -- it says a lot for the relationship Norton Staff -- the names in red -- have built up in these forums that they do tell us what is going on and let us help them to help everyone.