Problem with Norton AntiSpam Outlook Plugin in NIS 2011?

Judesman · ‎12-18-2009

I am starting a new thread for this one under a different heading hoping that perhaps a moderator or someone in touch with Symantec can sort this out please.

I did not realise that the Junk E-mail toolbar in Outlook 2007 is provided by the Norton AntiSpam Outlook Plugin.

This works as it should for the Norton Anti Spam Folder but with an item in the Junk E-mail folder "This is not Spam" and "Empty Spam Folder" are greyed out and "This is Spam" is in black. This is the wrong way round. Until recently there was not a problem and when deleting items from Outlook Junk E-mail I had the option to add to the Norton allowed list.

I thought this was a problem with the recent Windows updates but it isn't and as I updated to NIS 2011 at about the same time it must be an NIS problem. Perhaps someone with access to the boffins at Symantec could report this for me please.

bjm_ · ‎09-07-2008

Judesman wrote:
I am starting a new thread for this one under a different heading hoping that perhaps a moderator or someone in touch with Symantec can sort this out please.

I did not realise that the Junk E-mail toolbar in Outlook 2007 is provided by the Norton AntiSpam Outlook Plugin.

This works as it should for the Norton Anti Spam Folder but with an item in the Junk E-mail folder "This is not Spam" and "Empty Spam Folder" are greyed out and "This is Spam" is in black. This is the wrong way round. Until recently there was not a problem and when deleting items from Outlook Junk E-mail I had the option to add to the Norton allowed list.

I thought this was a problem with the recent Windows updates but it isn't and as I updated to NIS 2011 at about the same time it must be an NIS problem. Perhaps someone with access to the boffins at Symantec could report this for me please.

Your Topic looked lonely. To that purpose.

Since you requested help from a Moderator or Symantec.

Do you have another Topic for this issue ?

Please advise Norton version # ~~ Support > About

Please advise OS / SP / platform

Hopefully, Community will chime in

Thank you

Judesman · ‎12-18-2009

Thank you bjm. I originally posted on 16th December asking someone to check their Norton AntiSpam Toolbar but I didn't get any response so I have posted again under a different heading.

I have NIS 2011 (Just updated when all problems started) V. 18.5.0.125. I have Win7 64 bit and absolutely no problems with NIS 2010. I wish I hadn't updated, there was no reason to.

Any help appreciated.

bjm_ · ‎09-07-2008

Judesman wrote:
Thank you bjm. I originally posted on 16th December asking someone to check their Norton AntiSpam Toolbar but I didn't get any response so I have posted again under a different heading.

I have NIS 2011 (Just updated when all problems started) V. 18.5.0.125. I have Win7 64 bit and absolutely no problems with NIS 2010. I wish I hadn't updated, there was no reason to.

Any help appreciated.

I read 18.5 was supposed to fix this.

You Upgraded from 2010 directly to 2011 v 18.5.0.125

Did you ever have NIS 18.1.0.37 or your Upgrade went from NIS10 directly to NIS11 v 18.5

Judesman · ‎12-18-2009

Hello bjm. I am pretty sure that I upgraded to NIS 18.1.0.37 and the 18.5.0.125 update certainly rectified the Event 1530 Error.

I hadn't seen that post from Tim Lopez before and that is interesting. The Norton AntiSpam Folder is OK, it is the Outlook Junk Email folder that is affected. Tim Lopez says if there are any questions to let him know on the Forums. Perhaps he will pick up my thread.

Thanks bjm.

bjm_ · ‎09-07-2008

Judesman wrote:
Hello bjm. I am pretty sure that I upgraded to NIS 18.1.0.37 and the 18.5.0.125 update certainly rectified the Event 1530 Error.

I hadn't seen that post from Tim Lopez before and that is interesting. The Norton AntiSpam Folder is OK, it is the Outlook Junk Email folder that is affected. Tim Lopez says if there are any questions to let him know on the Forums. Perhaps he will pick up my thread.

Thanks bjm.

Hello Judesman

Sorry, that your Topic has dragged on for so long.

May I ask a few more question.

How did you upgrade from NIS10 to NIS11 18.1

Retail CD / Update Center / ?

With 18.1 your Outlook Junk EMail Folder was OK

You first noticed Outlook Junk EMail Folder issue after update to 18.5

As I do not run a client based email account. I am not able to visualize your issue.

As the issue is with your client based email account. I presume you have checked Outlook Tools > Accounts > Properties & Outlook Tools > Options > Advanced > Maintenance

Have you tried to disable Norton E-Mail Protection > reboot > Enable Norton E-Mail Protection

Have you considered Remove your ISP account / Add your ISP account to refresh settings.

Please review Norton Help Center > Anti Spam > Client Integration

As you write ... Hopefully, Tim or a user familiar with client based email account will chime in.

Keep me informed and I'll reply.

What happened to your other Topic.....do you have link for that Topic

Judesman · ‎12-18-2009

Hello bjm.

Upgrade from the update centre ( I wish I hadn't)

No. Outlook Junk Email issue followed upgrade.

I am using Outlook 2007 and I can not find Properties or Maintenance where you indicate. But I don't know what I would be looking for if I could fined it.

Yes I have re-enabled Email protection.

I wouldn't know how to remove and add my ISP Account.

I've reviewed Client Integration.

In one of the links you provided someone removed NIS 2011 and reinstated 2010 - problem solved. They re-instated 2011- probem back again. I think this is a Norton issue.

http://community.norton.com/t5/Norton-Internet-Security-Norton/No-quot-This-is-not-Spam-quot-option-... This is the link to the original thread.

Thanks for your support.

bjm_ · ‎09-07-2008

Hello Judesman

I see your other Topic received little attention. Sorry

We see that this Topic has received little attention.

Just between us you wrote > I thought this was a problem with the recent Windows updates but it isn't and as I updated to NIS 2011 at about the same time it must be an NIS problem.

Perhaps an NIS update is/was corrupt. When in comes to computers anything is possible.

Outlook 2007 Setup sample not specific to your ISP

If we keep meeting like this people will start to talk

re > I wouldn't know how to remove and add my ISP Account.

Someone had to setup Outlook ? Perhaps the Wizard did it.

Maybe this go around ~ Community will chime in

Thank you for your patience

Judesman · ‎12-18-2009

Hi bjm. Well I am glad you are talking because nobody else is!

I am not much of a techie and Outlook was set up for me so thanks for another helpful link.

Another link you provided points to a thread where it is suggested that there was a problem with AntiSpam being greyed out in the update. I have the problem in the Junk Email box and I think the two are linked. Come on Symantec!

Thanks bjm.