Norton Internet Security / Norton AntiVirus

[porschexxx]

I have purchased on October 16 through Automatic renewal a NIS product with 3 licenses. I hve been trying to install it on a 2nd computer, and after finishing installing it, I received the message: Your subscription is expired. You have lost your Norton protection and the product is no longer functionning. Renew your subscription now" and I hit LiveUpdate, I got a dual message, first "Your trial period has expired" and second the process updated have been completed, and it asked me to restart the computer. This 2nd computer had a previous NIS program which had expired and which I uninstall.  What should I do?

[yank Trojan Terminator · Accepted solution]

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porschexxx wrote:

I have purchased on October 16 through Automatic renewal a NIS product with 3 licenses. I hve been trying to install it on a 2nd computer, and after finishing installing it, I received the message: Your subscription is expired. You have lost your Norton protection and the product is no longer functionning. Renew your subscription now" and I hit LiveUpdate, I got a dual message, first "Your trial period has expired" and second the process updated have been completed, and it asked me to restart the computer. This 2nd computer had a previous NIS program which had expired and which I uninstall.  What should I do?

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Did you restart your computer as requested?? Results??

[hvgsel]

The possible, almost sure, cause, is that the key of the old installation was still on your computer, which will be used for a reinstall. So you have tell Norton which key to use and enter the key of your valid subscription.

Solution :

Go to the norton GUI and press the little characters 'Subscribe' or 'Renew' at the bottom of the GUI.

In the next screen use the bottom half to enter the key of your valid subscription and hit the little arrow next to it. Norton will activate with the new key, and maybe ask you to enter the emailaddress and passowrd for that sunscription. This should be it.

Don't use the upper half screaming renew, as this will take you to the Norton site to buy a renewal.

Grtz Hugo

[floplot Norton Fighter]

Hello

If Hugo's solution doesn't work, I would suggest uninstalling using the control panel method and reboot and then use the Norton Removal Tool and then installing NIS again and enter the key that you renewed with.

You can download the Norton Removal tool from

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

Please pick the proper Norton product that you want to remove. Also please be aware that it will remove all Norton products, so back up Identity Safe using the program to back that up. Also please have your product key handy.

Thank you Hugh for new link

Link for NIS 2012

www.norton.com/nis12 (Norton Internet Security 2012)


Please remember to run live update to get all updates and then reboot once more. Thanks.

(thanks to Yaso for the links.

Try this method if things don't work out. Please come back and let us know how you made out. Thanks.

[porschexxx]

Thanks. Now resolved. I previously restarted and reinstalled it twice, but it did not work out. 3rd time was the charm. Thanks again.