Norton Internet Security / Norton AntiVirus

[elsoe13]

Hello- so very recently I've been experiencing some problems following my renewal of a subscription of Norton Internet Security. I realized I had to renew this after I found a Trojan of some kind on my computer. The virus was so intense that I couldn't access the internet in any way, but I managed to renew, do a complete scan and get rid of the virus. Anyway, now I've been experiencing a bunch of problems with my computer and I'm not sure if they are due to the virus or Norton. I can't launch programs at all by simply clicking on the icon anymore- I'll be forever caught in a weird circular game of "choose the program you want to open this file" (which is weird when it's internet explorer and the option is internet explorer) and it never works. I can resolve the issue by right clicking "run as administrator" but this doesn't fix the problem. Another sign that there is something wrong is that I can't run dxdiag on my computer- when I clicked on the icon (despite having downloaded it multiple times) it says that it failed to launch.

Anyone have any idea as to what is going on here?

Oh, and if it helps, I use Windows 7 on an HP.

Thank you so much,

Katie

[huwyngr Norton Fighter]

I think it is  more likely the malware stopping the All Programs from functioning properly and probably stopping NIS from working OK.

There are some real experts who can help but meanwhile I'd recommend downloading the newest free version of a cleaner upper called Malwarebyte, as below:

 Click on one of the Major Geeks links, not on the box up higher with Aro in it.

This is a new version just out and one feature they have added is that the download/installation can change the name of the installer file so that it is not blocked by the malware you are trying to get rid of!

When installing it watch the screens very carefully since one of them may come prechecked to install Yahoo or someething that you don't need to do the job so uncheck that and then continue the installation. After it installs run the Update function to get the latest definitions and then let it run a complete system scan.

When it is completed it makes a log and so let us know and we can get you to post it here.

Hope that helps but let us know if you have any questions and watch out for more detailed help.

[SUBASH_PRABU Symantec Employee · Accepted solution]

Hi

   Please use the exe file association fix.reg in here. It is my Public cloud storage. Then do a restart of the PC and check.

[elsoe13]

Thank you so much! That seems to have solved the problem.

[SUBASH_PRABU Symantec Employee]

Very Glad to hear that...