10-23-2011 07:32 PM
Live Update is Failing on NIS 2012 - This is the second time in less than 2-3 weeks that this is happening (LU failing) - the first time the problem got solved automatically on the next day
This time Smart Virus Def x64 and Activity Data Fail
10-23-2011 07:34 PM
Thanks Tony.....Gorpy1
10-23-2011 07:40 PM
Same issue here just thought i would put a pretty picture in.
Started having the issue yesterday with one pc which did not download the Smart Virus Definitions Update with LiveUpdate tried several times and also with the AutoUpdate but did not get it where as the other pc yesterday was fine and did the Smart Virus Defintions Update without a problem and then today i get this error message.
Anyway thanks Norton i am sure the issue will be fixed soon.
And thankyou for the great Norton NIS 2012 Community Forum would be lost without it.
Cheers
10-23-2011 07:45 PM
i am haveing the same problem whith live update how do you fix it
10-23-2011 07:48 PM
Hi joanningram
Symantec are working on the issue now and will fix soon
Cheers
10-23-2011 07:48 PM - edited 10-23-2011 08:03 PM
A workaround is too download the Intelligent Updater:
http://www.symantec.com/business/security_response
I executed this file and readed the log file and all updates seems too be done on my PC for today.
Btw this issue is very similar too what happened in mid march
http://community.norton.com/t5/Norton-Internet-Sec
I still remember this issue I was very worrid, but this time I known it's not related too a PC issue and it's also very nice too hear that I'm not the only one having this issue.
Why does this always happened two-three times a year?
10-23-2011 07:58 PM
10-23-2011 08:03 PM - edited 10-23-2011 08:04 PM
NIS2012 19.1.1.3
FWIW: Same thing happens if you've set it to use full definitions...
Regards,
John Burns
Software Research
10-23-2011 08:06 PM
Anyone needs Live Update logs? i have attached the logs for this particular failure session
Win7 HP x64 ENG
NIS 2011 18.6.0.29
10-23-2011 08:10 PM
Does anyone have any idea when this will be fixed? we ought to get extensions to our subscriptions.
