Reply
Contributor
royabrahamm
Posts: 23
Registered: ‎10-07-2011

Live Update Failing

Live Update is Failing on NIS 2012 - This is the second time in less than 2-3 weeks that this is happening (LU failing) - the first time the problem got solved automatically on the next day

This time Smart Virus Def x64 and Activity Data Fail

 

 

GORPY1
Posts: 883
Topics: 166
Kudos: 52
Solutions: 32
Registered: ‎09-26-2008

Re: Live Update Error 8920-223 in NIS 2012 19.1.1.3

Thanks Tony.....Gorpy1

Thank God for people that can help!!!
smithy
Posts: 1,357
Registered: ‎02-07-2011

Re: Live Update Error 8920-223 in NIS 2012 19.1.1.3

 

Same issue here just thought i would put a pretty picture in.

Started having the issue yesterday with one pc which did not download the Smart Virus Definitions Update with LiveUpdate tried several times and also with the AutoUpdate but did not get it where as the other pc yesterday was fine and did the Smart Virus Defintions Update without a problem and then today i get this error message.

 

Anyway thanks Norton i am sure the issue will be fixed soon.

 

And thankyou for the great Norton NIS 2012 Community Forum would be lost without it.

 

Cheers

Newbie
joanningram
Posts: 1
Registered: ‎10-23-2011

Re: Problems with live update

i am haveing the same problem whith live update how do you fix it

smithy
Posts: 1,357
Registered: ‎02-07-2011

Re: Problems with live update

Hi joanningram

 

Symantec are working on the issue now and will fix soon

 

Cheers

Contributor
Morten79
Posts: 11
Registered: ‎03-16-2011

Re: Problems with live update

[ Edited ]

A workaround is too download the Intelligent Updater:

http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=n95

 

I executed this file and readed the log file and all updates seems too be done on my PC for today.

 

Btw this issue is very similar too what happened in mid march

http://community.norton.com/t5/Norton-Internet-Security-Norton/LiveUpdate-Error-8920-223/td-p/412734

I still remember this issue I was very worrid, but this time I known it's not related too a PC issue and it's also very nice too hear that I'm not the only one having this issue.

Why does this always happened two-three times a year?

Contributor
royabrahamm
Posts: 23
Registered: ‎10-07-2011

Re: Problems with live update

Screen Shot

Spam Squasher
avjohnnie
Posts: 395
Registered: ‎09-16-2009

Re: Problems with live update

[ Edited ]

NIS2012 19.1.1.3

FWIW: Same thing happens if you've set it to use full definitions...

 

LiveUpdate Failure.jpg

 

Regards,

John Burns

Software Research

 

Regular Contributor
leakyhandle
Posts: 47
Registered: ‎04-01-2010

Re: Problems with live update

Anyone needs Live Update logs? i have attached the logs for this particular failure session

 

Win7 HP x64 ENG

NIS 2011 18.6.0.29

 

Newbie
connellltusm
Posts: 1
Registered: ‎10-23-2011

Re: Problems with live update

Does anyone have any idea when this will be fixed?  we ought to get extensions to our subscriptions.