Norton Internet Security / Norton AntiVirus

[Heco Regular Contributor]

Hello Brendan! :-)

Symantec should improve the wording of the text in the emails in French they send to their customers!

For a French reader it looks like at least as a spam or worst as an attempt for phishing. Sorry...

Nothing in the email gives "guarantee" (lol) that is was sent by Symantec.

Thanks for my English-speaking Canadian fellows for clearing up the content and above all the source of this email.

Cheers,

Herve

[AllenM Norton Fighter]

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floplot wrote:

Hello mumford88

You can consult this page for some basic information.

http://us.norton.com/security_response/secureemail.jsp

It depends on where the suspicious email is coming from. I would report it to your ISP as they should be protecting against spam and phishing emails also.  If it is a Symantec one, you saw what to do. If it appears to come from a bank, then I would report it to the bank.  If it's from a particular store, then I would forward it to the abuse center for the bank, store or what ever. I think you can always try to contact the customer support of the place that it purports to be from and they can tell you who to contact also.

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HI mumford88,

In addition to what Floplot says, when you receive a SPAM email you can click on "This is Spam" button. This is assuming you have a supported email client such as Outlook, etc.

This should bring up a pop-up dialog asking if you want to send the email to Symantec. You can choose yes and the email will be sent to Symantec for review. This helps to improve NIS's SPAM filtering in the future. Please see image below.

Best wishes.

Allen

[mumford68]

Hello AllenM, I don't know if I have had the pleasure of communicating with you in the past,

I don't know if it is the fact that I run on an older system (WinXp Home w/Outlook Express 6) or some other reason but whether I go to the Norton Anti-Spam folder and try to mark something as Not Spam or in the Inbox of OE6 and mark something as spam the only options I am given when right clicking on an email are: This is Spam, Empty Spam Folder and Open Norton Antispam (for some reason which will apparently be yet another thread in the Norton AntiSpam folder when you right click on a message it does not highlight the 'This is not Spam' option but rather the 'This is Spam' option) after which if I mark it as spam I have one final popup asking to add it to the blocked list and then exits out.

I don't know if I am in the wrong place or doing something incorrectly or it is the fact that I have an older system but I cannot find that in the Email client. {Wonder if I can convince Symantec to hold classes to teach how to maintain/fix issues? :))

Take care,

Mumford68

[AllenM Norton Fighter]

Hi mumford68,

From the Inbox, the "This is not Spam" option should not be available because it already resides in the normal Inbox which by definition cannot be already tagged as Spam.

However from the "Norton Antispam" folder or Junk email folder that option should be available. But before I say something could be wrong let's double check a couple of things.

Which folder does Norton send SPAM to? Is it the Norton Antispam folder or the Junk email folder? I'm asking because there was a change that took place on my system several months ago where NIS started putting SPAM messages in my Junk email folder instead of the "Norton Antispam" folder where it had always previously been placed.

So let's first identity for sure where Norton places these SPAM messages. Any SPAM message so moved by Norton should have "Norton Antispam" prepended to the subject line. For any such messages the "This is not SPAM" option should be available.

Best wishes.

Allen