Norton Internet Security / Norton AntiVirus

[mumford68]

Rec'd an Email that discusses something called Norton Virus Removal Assurance if you have download insurance. 

Is there a proper channel to send this email to? It does not look like it is from any Symantec addy that I know of at least.

[floplot Norton Fighter]

Hello mumford88

Please take a look at this thread and see if it helps you any. There is something called Norton Virus Removal Assurance.

http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-Virus-Removal-Assurance/td-p/4...

If you would like to check it out, I would recommend that you have a chat with customer support.  They should be able to tell you if it is a legit Email from Symantec.

http://us.norton.com/support/contact/contact.jsp?pvid=cs

This is the link for US/Can. If you need a different location, please consult your local Symantec site for the local free chat customer support link.

You may have to scroll down a little to find the chat option.

Please come back and let us know how you made out. Thanks.

[brendan · Accepted solution]

Hello mumford88,

I can confirm that an email was recently sent with important service information about the availability of Norton Virus Removal Assurance for current Norton Download Insurance customers. Additional details about this can be found at www.norton.com/VRA-FAQ.

With regards to the email sender, we typically send such notices and other Norton emails from norton@nortonfromsymantec.com. For further verification, the subject line of this email would have been "Important Service Notification about Norton Download Insurance"

Hopefully this provides the information you need to validate the email you received.

Kind Regards,

Brendan

[Vineeth]

Thanks, Brendan.

[gshumack]

I was concerned about the same as when I went to the web site the service is still chargable at $9.99AU

Geoff

[willirl]

I have just received same email.

Brendan says "With regards to the email sender, we typically send such notices and other Norton emails from norton@nortonfromsymantec.com. For further verification, the subject line of this email would have been "Important Service Notification about Norton Download Insurance"

So all spammers out there this is the level of Semantic anti-phishing.

Please in future send the note to me (named) rather than dear customer otherwise you will be deleted as an attack.

Cheers

[mumford68]

@Floplot, I'm afraid the communications do not always reveal what is up with something. However thank you for the important links.

@Brendan, TY very much for the detailed information. It helps a great deal. I have recently suffered a loss of messages and folder in my email account, once I recover from that issue I will confirm the message against the information you provided. For the two messages you have left on the board I thank you that one of them was to me for a quick and informed post.

@Willirl, as per your request I will send all future spam to your address (kidding).

To everyone else thank you for the additional info. You have posted.

(edit: spell correction)

[mumford68]

Out of curiosity and in case a communication comes accross that is spam/phising, where/how does one report a suspicious email?

Thank you much,

Mumford68

[floplot Norton Fighter]

Hello mumford88

You can consult this page for some basic information.

http://us.norton.com/security_response/secureemail.jsp

It depends on where the suspicious email is coming from. I would report it to your ISP as they should be protecting against spam and phishing emails also.  If it is a Symantec one, you saw what to do. If it appears to come from a bank, then I would report it to the bank.  If it's from a particular store, then I would forward it to the abuse center for the bank, store or what ever. I think you can always try to contact the customer support of the place that it purports to be from and they can tell you who to contact also.

[mumford68]

I'm sorry Floplot (I always worry about misspelling your name), I had specifically meant regarding emails regarding or looking like they come from Symantec/Norton.

Unless you meant contacting customer service then I have not noticed in this thread where I send an email that is in question.

I have used the customer service option to ask about possible fake emails (which turned out to be fake) and in a response basically they did not understand what I was talking about nor did they ask to review the email.

My ISP actually has caught several strange emails looking like they are from several different companies however between the ISP filters and the N-Anti-spam program running through N360 the fake email in question was able to get through. Which is one of the reasons I was quick to open a thread here about the latest email.

Thank you for all your input,

Mumford68