Norton Internet Security / Norton AntiVirus

[electricst]

Three times I have contacted Norton with my problem.  Eaach time they uninstall and reinstall 2009 and the problem is fixed for about 5 to 10 days. Then it reverts to the brown Fix Now button.  Updates are downloaded but the days since last update does not change and the Fix Now remains active.  I am still on version 16.0.0.125. 

Where can I manually download version 16.1.0.33 if this has a cure for my problem I am told?

[Vineeth]

Let us know the error message you receive when running LiveUpdate. The 16.1 build is not yet available through live install. You need to run LiveUpdate and get the latest build.

[electricst]

When pressing the Fix Now button it says "Your Norton product has the latest protection updates" or "Norton LiveUpdate finished - No updates found". This is not surprising as it downloaded an update 6 hours ago. But then it also says "Definition Updates 5 days ago".

On the Fix Now window I get "Fix not complete" "Protection Updates - Status: Not Fixed"  The problem always starts when 4 days since the last update are reached.  However it does reset OK for the 6 to 10 days following support's reinstall.

I had the latest update this morning but that did not include the 16.1 build.

[Phil_D Norton Fighter]

Hi electricst,

The 16.1.0.33 build is not identified as such when you view the update details. I believe it said "Product Update".

In any event, if you did receive it, it will not install until you perform a restart.

Could you do that and get back to us?

Thanks.

edit: Misspelled user name.

Message Edited by Phil_D on 11-14-2008 12:21 PM

[electricst]

I have restarted twice since this mornings successful download.  The Fix Now and 5 days since... are still showing.

[Vineeth]

Update the virus definitions using the link Intelligent Updater . Open Norton product> Help and Support > About> now check the buildof your Norton product whether it is 16.0 or 16.1?

[mijcar]

Sorry to interrupt, but there is too much misinformation being given here.

Intelligent Updater will NOT get the software update.

It comes only from Live Update.  You can speed the process up by running Live Update yourself, because everyone should have received it by now (at least for the English versions).

You will know you got it if your Live Update console says you should reboot.  Click on the reboot and the software update will be installed.

Good luck.

[Vineeth]

Sorry if I made a confusion by posting the Intelligent Updater link. As Mijcar said, Intelligent Updater will not provide the new build. I was posting that to help him download latest definitions.

[electricst]

Well, it was worth a try.  I have the latest definitions so that is good. 

After rebooting, my version in the About Box is still 16.0 and the brown 'Fix Now' is still warning me my definitions are not up to date and it is 5 days since they were updated.

I don't understand why Norton designed it like.  An anti-virus program that tells lies must certainly be loosing them cutomers.  I am afraid to use their support again as last time (the 3rd time for this problem) they took over my PC (as they always do) turned off all start up programs and a number of other settings.  When they restarted it Norton were no where to be seen.  I spent a whole day just getting my PC working again!  They never came back to me to undo what they had done.

Thanks for your advice

Electric

[Vineeth]

I think I forgot the basics. Can you please make sure that your system date is correct?