Norton Internet Security / Norton AntiVirus

[Floating_Red]

Hi,

Noticed that the Pulse Updates have not been released for thirty minutes when they are meant to be every five-to-fifteen minutes, which is un-acceptable from symantec to delay Pulse Updates beyond fifteen minutes.  Anyone know why this is?

[TomiRed Super Spam Squasher]

[reactivate]

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TomiRed wrote:

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Lol

[Bombastus]

Yeah, 30 minutes without an update is completely unacceptable... Or not.

[Floating_Red]

It was an hour-plus without any Pulse Updates; if a high-quality company states on the box that there are Pulse Updates "every five-to-fifteen minutes", then Pulse Updates would be released at every five-to-fifteen minutes, so, clearly, symantec have got a long way to go before it can call it-self a high-quality company, because it's not just Pulse Updates that symantec are having issues with releasing...

[PapauZ Norton Fighter]

Hello Floating_Red,

did you run any full screen applications, like watching a movie, video clip, etc.? If yes, during these times updates will be not downloaded.

I checked my Norton now, and I have all the updates between 0-10 minutes, and I run a manual Live Update as well to check it, and I got 3 updates by that run, Web Prot Defs, AV Defs x64 version, and Pulse updates.

I must say it works correctly, no error by the releasing.

Plus if there's simply nothing to update, that it can be some times when between releases there's a bit time.

[AllenM Norton Fighter]

Hi Floating_Red,

I know there are a lot of things released out in the wild on a hourly basis but I'm sure there can be times when there simply is no new definition to release for a little while. 30 minutes is not that long, would you have Symantec waste time releasing an empty update just to satisfy the 5-15 minute rule?

My honest opinion is that I think too much time is spent on policing minute details like this.

Best wishes.

Allen

[TomiRed Super Spam Squasher]

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Floating_Red wrote:

It was an hour-plus without any Pulse Updates; if a high-quality company states on the box that there are Pulse Updates "every five-to-fifteen minutes", then Pulse Updates would be released at every five-to-fifteen minutes, so, clearly, symantec have got a long way to go before it can call it-self a high-quality company, because it's not just Pulse Updates that symantec are having issues with releasing... 

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Consider this situation - from time to time, there is absolutely nothing new to release. Symantec should:

a) waste consumers' and corporate bandwidth, and employees' time by compiling a streaming definition of nothing

b) release no streaming definitions for an hour (maybe two!)

Now, which of these options seems like a sane choice to you?

[SendOfJive Norton Fighter]

If you scroll to the bottom of the following page, it lists the latest 60 updates released for Norton 2009/2010.  They all occurred in a seven hour span.  If we are to judge the quality of a company solely on the basis of the the number of updates it provides, certainly an average of 8 to 10 per hour ought to be sufficient.

http://www.av-test.org/numbers_vendor.php?program=symantec2009&lang=en

[Bulbulator]

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TomiRed wrote:

 Consider this situation - from time to time, there is absolutely nothing new to release.

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Hi TomiRed,

The described situation ("there is absolutely nothing new to release") is impossible. According to Symantec they discover 20k-40k new threats every day.

But pulse updates are not so important because, in my opinion, most of protection we have from Sonar and "cloud" (file insight)