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Contributor
shane17
Posts: 11
Registered: ‎07-30-2012

Random ads are coming up on my computer but i cant see them how to remove them

I keep hearing random ads on my computer but i dont have my broswer up how do i remove them

 

 

Please help

MagnusLindh
Posts: 159
Topics: 9
Kudos: 23
Blog Posts: 0
Ideas: 0
Solutions: 5
Registered: ‎05-09-2011

Re: Random ads are coming up on my computer but i cant see them how to remove them

Hey

 

What Norton product and version are you using on your computer?

 

Do a Full System Scan with the latest updates from Liveupdate, and see if norton finds anything.

You can also try Malwarebytes Anti-Malware, it plays nice with norton products.

 

Here are the link.

 

http://filehippo.com/download_malwarebytes_anti_malware/

 

Before you start the scan, download the latest definitions.

 

Good Luck

 

Sweman

Contributor
shane17
Posts: 11
Registered: ‎07-30-2012

Re: Random ads are coming up on my computer but i cant see them how to remove them

what are trojans? After the scan thats what i saw and how do you get rid of it?

Contributor
shane17
Posts: 11
Registered: ‎07-30-2012

Re: Trojan removal please

After the scan there it said trojan. what is that and how do you remove them?

Bot Obliterator
Quads
Posts: 16,540
Registered: ‎07-21-2008

Re: Trojan removal please

Malwarebytes won't touch this and is not meant to detect this.

 

Quads

Contributor
shane17
Posts: 11
Registered: ‎07-30-2012

Re: Trojan removal please

so what should i do?

Contributor
shane17
Posts: 11
Registered: ‎07-30-2012

Re: Trojan removal please

can you help me remove this trojan off my computer?

Bot Obliterator
Quads
Posts: 16,540
Registered: ‎07-21-2008

Re: Trojan removal please

[ Edited ]

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

 

Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient.   I am  trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update.  I use the boards in reverse to what is seen

 


 

Please do not run any tools unless instructed to do so. 

  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
  • If I ask a Question just answer it, don't run anything unless it states.
  • Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

 

Please read every post completely before doing anything. 

  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

 

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes :smileylol:)

  • Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

 

Please read carefully

 

1. Please download aswMBR hxxp://public.avast.com/~gmerek/aswMBR.exe to your desktop. (replace the hxxp with http)
Double click the aswMBR.exe icon to run it
it will ask to download extra definitions - ALLOW IT / Yes
Click the Scan button to start the scan
On completion of the scan, click the save log button, save it to your desktop and Please attach the log in the post back, Don't have the program fix anything.

 

Quads

Contributor
shane17
Posts: 11
Registered: ‎07-30-2012

Re: Trojan removal please

[ Edited ]

I forgot to give my vitals.

 

Windows 7 64-bit

 

Here you go

Bot Obliterator
Quads
Posts: 16,540
Registered: ‎07-21-2008

Re: Trojan removal please

Do you still have the Music / Voices / ads??

 

Quads