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Newbie
documike
Posts: 3
Registered: ‎01-31-2013

Ransomlock!g36 Virus Removal

Today my pc was infected with a Ransomlock!g36 virus that Norton found and said deleted. However my user desktop starts to come up then all I get is this full page on the screen in Dutch with the usual ransom note crap.  I can't do anything except force a reboot with the power button and start in safe mode.  Other desktops on the same PC are fine.  I've run Norton, Malwarebytes, SuperAntiSpyware etc. and they all say it's clean but it keeps happening.  I've used about all the tricks I know.  Any ideas? I can edit the Registry if that might work but have no idea of what to look for.

Thanks

dickevans
Posts: 11,764
Registered: ‎04-08-2008

Re: Ransomlock!g36 Virus Removal


documike wrote:

Today my pc was infected with a Ransomlock!g36 virus that Norton found and said deleted. However my user desktop starts to come up then all I get is this full page on the screen in Dutch with the usual ransom note crap.  I can't do anything except force a reboot with the power button and start in safe mode.  Other desktops on the same PC are fine.  I've run Norton, Malwarebytes, SuperAntiSpyware etc. and they all say it's clean but it keeps happening.  I've used about all the tricks I know.  Any ideas? I can edit the Registry if that might work but have no idea of what to look for.

Thanks


Welcome,
Sorry to hear about the infection. Before you might make things worse by trying to go it alone please go to one of the sites listed below and work with an expert in malware removal.

http://www.bleepingcomputer.com
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
http://forums.whatthetech.com/

Keep us posted

Dick
Win7x64 SP1 current NIS V21
Newbie
documike
Posts: 3
Registered: ‎01-31-2013

Re: Ransomlock!g36 Virus Removal

This seems to be a standard reply to many questions on here. I would like some direction how to possibly fix the issue instead of telling me to go to some pay site to have someone do it for me. Thanks anyway.

dickevans
Posts: 11,764
Registered: ‎04-08-2008

Re: Ransomlock!g36 Virus Removal

All of the sites listed offer free support

If you want paid support Norton has its own expert service.

Dick
Win7x64 SP1 current NIS V21
Newbie
documike
Posts: 3
Registered: ‎01-31-2013

Re: Ransomlock!g36 Virus Removal

Thank you.