06-26-2011 05:37 AM
If you check the previous post, emmons92627 has just reinstalled the product preceded by a complete uninstall including use of the NRT. The current report is that "Now I wait to see what happens. So far everything's fine."
Where is time being wasted at this point?
A complete reformat of the computer should not be required to have to product run as advertised.
Norton 360 • Norton Internet Security • Norton Zone | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •
07-01-2011 02:59 PM
Moved to Other Norton Products Board for better exposure.
08-06-2011 12:01 PM
This is an update on post #9 above.
The problem continues. This isn't an issue of just slow performance. My CPU usage goes up to 100% and the computer freezes. No amount of waiting will free it. I always must resort to a shutdown using Task Manager, and the frozen files are always ccSvcHst.exe and explorer.exe.
The freeze-ups seemed to happen during Internet browsing, so I stopped using Firefox and switched to Internet Explorer. The freezes continued.
I make my living working over the Internet, and a freeze-up can be very serious. So today I uninstalled Norton Internet Security and replaced it with the free Comodo firewall and the free Ad-Aware antivirus software. If the freeze-ups stop, I'll stay with them.
I'll report back later.
08-10-2011 12:20 AM
It has been four days since I uninstalled Norton Internet Security 2011, and I haven't had a single freeze-up.
I suppose that with a lot of advice and trial and error, I could make NIS work on my system, but I haven't the time or inclination. I need a reliable computer.
Maybe the next version of NIS will solve this problem.
08-10-2011 12:30 AM
I just looked at the procedure you followed to install NIS 2011. You said you turned on the firewall at some point.. I know it's a little late to ask you this now. After you got NIS 2011 installed, did you check to see if the Windows firewall was disabled? That should happen automatically, but perhaps the windows firewall was still on at the same time as NIS. Thanks.
Success always occurs in private and failure in full view.
11-24-2011 11:52 PM
Apparently the 2012 version of Norton Internet Security has solved this problem. After I upgraded, I've had no more freezes.
So I'm back to NIS. I keep my fingers crossed in hopes this is a permanent solution.