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myowz
Posts: 1
Registered: ‎12-06-2012

Real Time Protection not working

Yesterday, I noticed a red "X" on the Norton icon.  When I clicked on it, a message appeared stating "Your computer is at risk."  I hit the "Fix It" button & it scanned thru Autopotect, Antispyware, Sonar & email protection but could not fix them.  Under the settings the above are turned off.  They can be turned back on but immediately revert to off.  I used the eraser thing & it found a problem of some sort but did not help with the above.  My product is up-to-date & subscription active.  Please help!

dickevans
Posts: 12,446
Registered: ‎04-08-2008

Re: Real Time Protection not working


myowz wrote:

Yesterday, I noticed a red "X" on the Norton icon.  When I clicked on it, a message appeared stating "Your computer is at risk."  I hit the "Fix It" button & it scanned thru Autopotect, Antispyware, Sonar & email protection but could not fix them.  Under the settings the above are turned off.  They can be turned back on but immediately revert to off.  I used the eraser thing & it found a problem of some sort but did not help with the above.  My product is up-to-date & subscription active.  Please help!


Welcome,
Please download and run the Norton Remove and Reinstall Tool to clean up the copy on your machine.

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20110217171332EN

Keep us posted

Dick
Win7x64 SP1 current NIS V21