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Visitor
kfmd2002
Posts: 2
Registered: ‎02-26-2013

Receiving "Winrscmde- High CPU Usage Performance Alert", what do I do?

I have been seeing this message "Winrscmde- High CPU Usage Performance Alert" from Norton Internet Security 2012 for months now.  And my PC doesn't return to regular Windows after putting it to sleep (not sure if it is related or some hard drive problem).  First, I asked my husband for help but he insisted there was nothing wrong, so I had to take the matter on my own.  After I did some research online, I am suspecting that my PC is infected.  I saw there are some similar postings here, so I am hoping someone can really help me.  I have a Dell Inspiron 560 that was purchased 2 years ago and it is 64 bit.  I thank you in advance for help as my life really depends on using a safe computer.  

 

I downloaded the frst64.exe file as it was recommended on other posting, and I am attaching FRST.txt.

Bot Obliterator
Quads
Posts: 16,530
Registered: ‎07-21-2008

Re: Receiving "Winrscmde- High CPU Usage Performance Alert", what do I do?

Go to this forum http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

 

And use someone like myself who knows what is going on and trained in tools to deal with this, If done wrong Windows may not startup.

 

Good Luck

 

Quads

Visitor
kfmd2002
Posts: 2
Registered: ‎02-26-2013

Re: Receiving "Winrscmde- High CPU Usage Performance Alert", what do I do?

Can you at least tell me what virus/malware on my PC?  I am short on time as well.  Someone suggested that I clean all the hard drives and re-install everything, please tell me if that will work in getting rid of the virus.  

 

Thanks

F4E
Posts: 3,796
Registered: ‎05-23-2009

Re: Receiving "Winrscmde- High CPU Usage Performance Alert", what do I do?

As Quads said, go to the site he suggested. Malware removal advice is not being given here, at the moment.

Windows 7 64 Bit Sp1 NIS V 21.4.0.13
Bot Obliterator
Quads
Posts: 16,530
Registered: ‎07-21-2008

Re: Receiving "Winrscmde- High CPU Usage Performance Alert", what do I do?

People like myself on the exact board I posted above can remove it for you just follow the instructions exactly, do what is asked, do not do what is NOT asked.

 

It is looks like the x64 variant of Pihar so involves the BCD and its own file system etc.

 

Quads

Bot Obliterator
Quads
Posts: 16,530
Registered: ‎07-21-2008

Re: Receiving "Winrscmde- High CPU Usage Performance Alert", what do I do?

You can tell them this needs to be fixed

 

ATTENTION: ========> Check for possible partition/boot infection:
C:\Windows\svchost.exe

 

TDL4: custom:26000022 <===== ATTENTION!

 

9 Drive k: (RECOVERY) (Fixed) (Total:12.03 GB) (Free:5.38 GB) NTFS ==>[System with boot components (obtained from reading drive)]

ATTENTION: Malware custom entry on BCD on drive k: detected. Check for MBR/Partition infection.

 

From Norton Forums FRST log, malware not being removed here

 

Quads