Norton Internet Security / Norton AntiVirus

[jmikec46]

I recently converted from Windows 7 Ultimate 32 Bit to Windows 7 Ultimate 64 bit. Of course this requires a scratch install.

I made a backup with Norton Ghost of the 32 bit image, thinking that if I forgot something that I could restore the 32 bit image. Silly me. If you try to restore the 32 bit image it tells you that you don't have genuine copy of windows and gives you blank screen.

Thank you Microsoft. Nice way to treat legal paying customers!

Does anyone know if there is any way to retrieve the identity safe file from the 32 bit Ghost backup and restore it to the 64 bit active image?

I'm using Norton Internet Security 2010. Can someone tell me where to look?

Thanks

Mike Cook

[edit: Please do not post email addresses per the Participation Guidelines and Terms of Service.]

[floplot Norton Fighter]

Hello jmikec46

Welcome to the Norton Community

For your protection, I would remove your email address from the post. You will be able to get the information from the Forum and you can have that information in your profile, but you shouldn't post it here in the threads. Thanks

[Thalir]

Ghost image is just like a skeleton of your whole drive. So there is no way to retrive any type of data directly from the image. You should be able reghost and retrive the user data from your Win7 32 bit image for you to get the Identity Safe data file back.

The "user profile folder" will hold the Identity Safe data. For Win7, the folder is:

C:\Users\All Users\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7 }\NIS_17.1.0.19\IdentitySafeDataStore\S-1-5<accoun t number>

The user profile folder contains files like "IDDStore.dat", "IDDStore_bak.dat"...

Procedure to restore it back:

1) On the NIS installation to which you want to copy your Identity Safe files, turn off Tamper protection. Open the NIS Settings dialog, go to the "Miscellaneous Settings" category, and click the "Norton Product Tamper Protection" slider so it switches off. Set the duration "until system restart".

2) Kill both ccSvsHst services  through the task manager

3) Copy all of the files from the user profile folder on your backup into the user profile folder on the new drive. Note that your user account number will differ on the new computer, so  don't copy the folder itself, just the contents. For example, assuming your old hard drive is now mounted as drive letter "J", copy J:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7} \NIS_17.x.x.x\IdentitySafeDataStore\S-1-5-21-12292 72821-484061587-1176238915-1005\*,* into
C:\Users\All Users\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7 }\NIS_17.x.x.x\IdentitySafeDataStore\S-1-5-21-2052 111302-73586283-682013330-500\*.*

4) Turn Tamper Protection back on, or restart the computer
5) Log into Identity Safe