The Norton Removal Tool (NRT) is recommend to be used when uninstalling a Norton product. (Be sure to only use the tool if you are removing all of your Norton products or you only have the one installed, as this tool will remove ALL Symantec Products installed on your PC) The purpose of this tool is that sometimes Windows Installer does not remove all files associated with your Norton product.
Due remember to write down your Product Key or setup a Norton Account before uninstalling your product. After you remove your Norton Product you may also want to consider removing all of the old Norton files that are left over before upgrading. These files can be found here:
1. C:\Documents and Settings\All Users\Application Data\ Remove All Symantec Or Norton Folders
2. C:\Programfiles\ Any Symantec or Norton Folder (Only Remove Folders Related To The Product You Wish To Uninstall)
3. C:\Programfiles\CommonFiles\Symantec Shared
After you have completed these steps it is recommended that you delete your temporary and prefetch files:
Go to START, RUN, Type: %temp%
Delete All Files
Go to START, RUN, Type: Prefetch
Delete All Files
Then continue with your download and installation of your Norton Product(s)
Please remember by following these steps you WILL be removing ALL Norton Products from your PC
Hope this helps
Thank You,
Tyler S.
