Norton Internet Security / Norton AntiVirus

[mdturner]

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epsilon212 wrote:

This solution actually works and takes care of the problem, but you should actually keep the old name of the file and blank the contents else Norton replaces the file on reboot. 

This is a big issue that Norton needs to address for the large group of people that are using Sharepoint and have Norton installed on their computers.  Our entire organization has this issue, and it might be easier to remove Norton rather than trying to implement this work around.  At the very least, Norton needs to make available the option of completely removing the toolbar.

Thanks!

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HI epsilon212

I'm glad that there is, at least, a temporary solution to the iisue and am sure that Symantec have noted the content of this thread and will have it on their "to do " list tp orovide a way of running without the Norton toolbar if that is what the user wishes.

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[Tim_Lopez Administrator]

All,

We're looking in to this issue to see if we're the culprit in this conflict.

I would strongly recommend that you DO NOT rename any of the files to work around this issue, as this could cause errors in other dependencies, as well as affect any future patches we may make to the product. 

If you need to disable with IE8, you should be able to remove the Toolbar from the menu by right clicking on the toolbar area, uncheckingNorton Toolbar, make sure both Symantec NCO BHO and Symantec Intrusion Prevention are disabled. That will disable all plugins that we have with IE. You could also try just disabling the NCO BHO, as that would more than likely be the cause if it was us causing this issue. 

I'll respond if we need more information, or if we are unable to reproduce this issue in-house. 

[cgoldman]

My understanding was that the poster had already disabled the toolbar in the normal way and it was not enough. I suppose it is possible that he did not disable all three elements in the manage add-ons.

[epsilon212]

Hi Tim,

We did try disabling all three components from IE, but that does not work.  The conflict still occurrs.   The CoIEPlg.dll is still getting loaded even though it has been disabled through IE.  Having the toolbar disabled (but still installed) does NOT do the trick.

The CoIEPlg.dll occurs on both Vista and Windows 7 and with Norton Internet Security Version 9 and 10 (all running IE 8).  We have not tested XP.

Thanks!

-Charles  

Message Edited by epsilon212 on 10-30-2009 11:38 AM