10-07-2012 06:59 PM
ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.
Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient. I am trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update. I use the boards in reverse to what is seen
Please do not run any tools unless instructed to do so.
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
Lets try as a first step
Download Adwcleaner http://general-changelog-team.fr/fr/downloads/view
10-08-2012 12:37 AM
Thanks! I had already downloaded OTL from BleepingComputer based on reading a prior response you had posted. WIll those files/reports/logs do? Or should I use the French language software you posted? I ask only because I speak no French.
10-08-2012 10:57 AM
Heck that is a lot
You can have Adwcleaner delete / repair all.
See if that makes a difference, or if we have to dig further
I notice in the log
FF Found : user_pref("keyword.URL", "hxxp://feed.snap.do/?publisher=Download&dpid=Down
Adwcleaner should reset these to Google
10-12-2012 08:08 PM
Thanks! I ran that software and when it displayed all that stuff I clicked the Remove button. No trace of Snap.do since. Sorry I seemed obtuse. I actually am obtuse. I appreciate your help! I think I should run it periodically even if there is no evident problem.