Norton Internet Security / Norton AntiVirus

[claremcgivern]

I renewed my annual subscription today.  There were two options for the same product, one was Norton Antivirus 2011 BUY NOW and the other was Norton Antivirus 2011 RENEW NOW.  The BUY NOW option was $39.99 and the RENEW NOW was $44.99.  Please advise why there is a $5 difference for the same product.  Will I get credit for the $5?  Please advise

[huwyngr Norton Fighter]

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claremcgivern wrote:

I renewed my annual subscription today.  There were two options for the same product, one was Norton Antivirus 2011 BUY NOW and the other was Norton Antivirus 2011 RENEW NOW.  The BUY NOW option was $39.99 and the RENEW NOW was $44.99.  Please advise why there is a $5 difference for the same product.  Will I get credit for the $5?  Please advise

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Contact the Norton online Customer Support via the CHAT route as below and there's a reasonable chance that you will -- I've seen one report of this being done ....

To contact customer support Click on this link and work on from there. You may have to scroll down a little to see the CHAT button.

You can choose CHAT or Email; email or phone may have a long wait time and feedback from users tells us that CHAT is by far the best at resolving problems.

Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.

Please let us know how you get on .... 

[claremcgivern]

Please advise how I can access CHAT. Thanks.

[Kezza1919]

Didn't you read Hugh's message?!  Third line down - "To contact customer support Click on this link and work on from there. You may have to scroll down a little to see the CHAT button."