Most of our submission actually come from software vendors, so I suppose the form has evolved to cater more to them than user submissions. Fair comment that we need to make it friendlier to one and all.
We make thing mandatory because we need the information to resolve the issue as quickly as possible. A lot of valuable time can be lost in a back and forth trying to get the information we need. We’ve tried just explaining how important it is. That doesn’t seem to work. That said, people find a way to submit without the mandatory information. I take from your post that you did. So it’s really not that mandatory. We understand you may not know something, don’t let that stop you from submitting.
Whether you are the vendor or not you should receive acknowledgement of a submission. If you haven’t that’s an error on our part. You should receive an immediate acknowledgement of the submission with a tracking number. If you have any of those send them to me and I will run down what happened. If you didn’t even get that much of an acknowledgement check your junk email folder. The system is automated and this would be the first time I’ve head of an issue. But we’ll double check on our end.
We are currently working on a redesign of the page. Your comments are well timed and we will try to work out the issues you raised as part of improving the page.
Kevin
