Norton Internet Security / Norton AntiVirus

[unklejon]

Re Norton Internet security 2011

Whilst the rest of the  world is aiming to reduce / automate the interface between people and programs / apps,  why do Norton feel they need to produce such huge front ends full of choice most people would not know what they meant let alone if they want them? Things you will probably never need to change or would be ill advised to change, why tempt fate just hide them all.  I bought a product to safeguard my machine. I want one big button that says GO and after that I want it to look after my interest quietly, in the background, to do its updates automatically,  not ask me to reboot,  not require anything else from me. It is a service package, I paid my money for you to look after me wisely. If I had wanted a degree in Cyber crime, I would go to university and get one.  I mean seriously  would you go into a top class restaurant order a meal and then expect to have to tell the chef how to cook it, what goes in it and when it is done - no you would not!!!  So why cannot software techies get it in their head - they are the experts, I am the customer - I know they are clever, I just don't need it proving by bloated front ends. End of rant ......... grrrrrrrrr!!!!       Please start applying a modicum of sense and perhaps remember the largest growth group on the internet are silver surfers - the over 60's the baby boomers what ever you want to call us. We want a quiet life we are not all that tech savvy - if need be offer a choice" Your do it" or " we do it. "

[Teufelhund323]

unklejon,

The Norton community and forums have a bunch of very knowledgeable and helpful folks.  If you have a specific question or issue, you may wish to post and ask for assistance.  They have helped me more than once and haven't let me down.  Also, you may want to try Norton 360.  From what I've read it is more of a "set it and forget it" program than NIS. 

[AllenM Norton Fighter]

Hi unklejon,

Welcome to the Norton Community.

NIS has a lot of options to be sure but these are things that many people expect and if these options did not exist there would be plenty of folks quite upset to say the least. At their default settings NIS will work just fine for the vast majority of users but the configuration options are there for those who want them.

There are many who have made ill advised changes to the configuration and caused themselves problems as a result. Many have made those changes not knowing or understanding what it was they were changing. Others did understand what they were changing and were willing to accept whatever additional risk occurred as a result. The responsibility we as a user have is to not make changes to the configuration unless we truly understand what it is we are changing and what it will do. Norton cannot always protect us from ourselves.

As Teufelhund323 said there are plenty of folks here who are always willing to help out or give advice if you have a specific question or problem. N360 might be worth considering for you when you come up for renewal again on your subscription. N360 has some configuration options but there are less than NIS and are "hidden" away from the surface just a bit. Do understand that the product key is not interchangeable between NIS and N360 though so if you did want to make that swtich I would recommend waiting until the last few days before your NIS subscription runs out.

Best wishes.

Allen

[floplot Norton Fighter]

Hello unklejon

If you just started your subscription to NIS 2011, you can receive a refund in some cases and then get N360 if that program would be more to your liking. Here is a link where you may compare NIS 2011 and N360 version 4.

http://us.norton.com/products/charts/comparison.jsp?pcid=mp

The above link will compare NIS 2011 and the different versions of N360.

If you have just started your subscription, you could contact customer support via the free chat program and ask them if it would be possible to switch to N360 if you decide you would rather have that program.  Perhaps they would let you do that and charge you the difference of price. I don't know if they willl do it, but you could ask via the free chat program.

http://us.norton.com/support/contact/contact.jsp?pvid=cs

This is the link for US/Can. If you need a different location, please consult your local Symantec site for the local free chat customer support link.

If you need a different location, please let me know and I will try to find the link for that location.

Please come back and let us know if this information has helped you. Thanks.