06-28-2011 10:29 AM
All I have for data is .dat files IDDStore and IDDStore_bak
The import asked for a .npm .
I no longer have the original computer - it died.
Can I restore or import.
I have the latest NIS.
06-28-2011 10:44 AM
Welcome to Norton Communtiy!
Can you please give us the following info.
1. Version of NIS from which you have got those two files.
2. OS and Service pack.
3. The version of NIS you want to restore those files to.
06-28-2011 10:55 AM
NIS I had Norton set to auto update so I am guessing th elatest - the computer died a few days ago.
SP 2, I'll get to 3 soon
I the ncurrent verson of NIS is 18.6.29
the issue is I only have .dat no .npm files
06-28-2011 11:17 AM
Since you have the IdentitySafeDataStore files on hand, please try this
To restore the Identity Safe Data:
Check your identity Safe to see if it now displays your data. If so, I highly recommend Backing up your Identity Safe Data right now.
[Portions courtesy of Thalir, SendOfJive, AllenM and yogesh_mohan]
Norton Internet Security • Comcast NSS • Norton Security Beta | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •
"Anyone who isn't confused really doesn't understand the situation." Edward R. Murrow
06-30-2011 12:19 PM
I did wat you said
remember all I have is 2 dat files ,IDDStore_bak.dat and IDDStore_.dat. The old hard drve is gone.
It asked for my paassword - I use the same password all the timeon NIS.
It asked if I wanted to create an account
It did not restore any of my passwords.
WIll this restore work with only those 2 files.
If not is there any way to import , or even export the data to text
I am reallly stuck bad without all those ids and passwords
06-30-2011 08:30 PM
After performing step 7 of Phil_D's post, and after rebooting in normal mode, were you able to login to your Identity Safe profile with your old password?
If not what was the error messge shown when trying to login?
07-01-2011 06:50 PM
Did you follow Phil_D's post step by step?
it is very important that you first set up ID safe on your new installation as outlined in step # 1 from Phil.
Did you then boot into SAFE mode as mentioned in step #3? Were you able to copy the contents of your old .dat files to your current Norton installation folder?
If you have gotten this far then you should be able to restart in normal mode and log in with your old password.
Another option to replace step #3 is to disable Norton Product Tamper Protection in Misc Settings and log out of ID safe and turn OFF ID safe. Then try to copy the files as explained by Phil.
As to how big the .dat files should be, this really depends on how many logins, cards, etc that you have. It should definitely be more than a few KB in size.
Also, can you please confirm which version of Windows you have? You mentioned SP 2 in one post. Is this Windows Vista or Windows XP?