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Visitor
Drupol
Posts: 1
Registered: ‎03-10-2011

Retrieve downloaded files Norton deleted?

[ Edited ]

Hi, I'm trying to download a program but when it's finished downloading Norton deletes it because Norton thinks it has some kind of virus which it doesn't. How can I retrieve the file norton deleted?

PapauZ
Posts: 6,792
Topics: 392
Kudos: 1,025
Solutions: 374
Registered: ‎04-08-2008

Re: Retrieve downloaded files Norton deleted?

Hi,

 

here are the steps for you:

1. Open your Norton product

2. On the main window click on Quarantine

3. On the opened list find the file you want to restore

4. Click on More Details (bottom, right side)

5. On the new window click on Options (bottom)

6. Click on Restore file

7. Check the "do not detect it any more option" during the restore

8. Close windows

 

Let  us know the results.


Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.3.0.12