03-10-2011 12:03 PM - edited 03-10-2011 12:36 PM
Hi, I'm trying to download a program but when it's finished downloading Norton deletes it because Norton thinks it has some kind of virus which it doesn't. How can I retrieve the file norton deleted?
03-10-2011 12:54 PM
here are the steps for you:
1. Open your Norton product
2. On the main window click on Quarantine
3. On the opened list find the file you want to restore
4. Click on More Details (bottom, right side)
5. On the new window click on Options (bottom)
6. Click on Restore file
7. Check the "do not detect it any more option" during the restore
8. Close windows
Let us know the results.
Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v220.127.116.11