06-12-2010 01:13 PM - last edited on 06-12-2010 04:41 PM by shannons
This is my first post so please excuse any mistakes. What has been described here is certainly part of the problem I'm facing. It began when I realized that I was no longer getting Windows Updates and got an "Internet Explorer cannot display the page" every time I tried to access the Windows update site. It was a perfect storm. I'm using WindowsXP, had downloaded SP3 to ensure continuing updates and I had McAfee Security. After much digging, I discovered their dat 5958 fiasco (the svchost.exe is treated as a virus) and although I tried every single solution that Microsoft and McAfee offered, nothing fixed it. So, I completely uninstalled McAfee and switched to Norton under my husband's account. Now....I still can't access Windows Update and have discovered that I have all the symptoms of a root virus..... I have the "McVirus" and a root virus. Or....is it all the root virus?
I was at Bleeping Computer before I discovered you guys. Their solution for one soul ended with her computer crashing. I'd like to skip that or if I DO have to start over from scratch, be able to plan ahead.
Someone mentioned that he'd gotten an Malware update at Microsoft that fixed his problem. Is there a direct link for that, can I get it as a separate download or is it only available at Windows Updates? Right now, I'm more concerned about the root virus than the dat problem. I have no problem with the Internet except for accessing the Windows Update so if I can find another way to get that Malware update.....
Any help will be appreciated. I WILL brave Bleeping Computer, too. Thanks
[edit: Clarified subject.]
06-12-2010 01:58 PM - edited 06-12-2010 02:20 PM
Welcome to the Community
When / If you go to Bleeping Computer ...make mention of 5958 DAT Update Issue
Each forum @ bleeping has pre-post guidelines
Are you Home or Corporate User...
Do you need links for 5958 DAT Update Issue fix for Home or Corporate from McAfee or not...
I can offer links if you're still need them....Home or Corporate or both
06-12-2010 03:03 PM - edited 06-12-2010 03:06 PM
continued from above
If you installed Norton on infected system
That's usually a no no....best to install Norton on clean system
Forum will offer Guidance if you installed Norton on infected system
Wait for more qualified to post re above
What Norton product and version #
for McAfee Corporate DAT issue: https://kc.mcafee.com/corporate/index?page=content
sorry about split reply....I wish Edit time was longer....
06-12-2010 07:33 PM
Norton 360 V4. Yes, I see now that it was infected before Norton was installed. Now everytime Windows tries to update, very very often, I get a HTTPS Tidserv Request 2 error on the svchost.exe.
06-12-2010 07:39 PM
Sorry, didn't arrive at the page where I could see your WHOLE reply. Thanks for the link offer but I tried every single one of those solutions...no good. I'm a home user btw. I'll check back tomorrow after I visit Bleeping Computer.
06-12-2010 08:01 PM
Welcome to the Norton's User Discussion Forum
It sounds to me that you do have a rootkit. I would suggest that you back up all your important documents. I would then suggest that you pay Bleeping Computer a visit and put rootkit in the subject line. Please follow their suggestions and they should be able to help you clean up your computer.
When Bleeping Computer Aid is Needed
Please follow their directions
Please drop in again and give us some status reports if you can. After you get your computer cleaned up, we can give you the link so that you can reinstall your Norton product on a clean computer. Thanks.
Success always occurs in private and failure in full view.
06-13-2010 05:38 AM
Just me being nosy...if you care to share.
With McAfee installed (before you installed Norton) ....did you try to resolve DAT issue / infection / compensation via McAfee Support. McAfee PR offers [..] their SuperDAT Remediation Tool has been successful at remediating the problem caused by the faulty DAT update [..] and McAfee is offering some form of compensation to affected users. Presumably, McAfee would have also offered priority Help with the infection.
Norton 360 v4 is a much better product ...so, I understand your product choice....
Just curious if you sought McAfee Support re DAT issue / infection ?
Please excuse my intrusive curiosity...
06-13-2010 10:27 AM
I don't mind your asking but as I said in my intro, I tried every solution offered by both Microsoft and McAfee. McAfee's auto solution destroyed my Internet connection [had to go back to a recovery point] and none of the manual fixes worked. As for "compensation", they can't give me back the hours of research it took me to discover there was a dat problem. I've learned from the forums that they informed corporate users but we home users are apparently expendable. So be it.
Hope that answers your question.
06-13-2010 10:32 AM
You can try to create Norton Bootable Recovery Tool in a CD, boot from the CD and run a scan:
You can also try Norton Power Eraser tool mentioned in this page:
Let us know the results.
06-13-2010 10:41 AM
The following could help but only IF you have access to your source Windows files (such as a Windows OS install disk or similar) or if you are sure you have a system backup (or restore point) that is not infected;
Download and run the Norton Power Eraser from the link below.
Please read the scan results and details of what files it wants to delete / replace BEFORE you have it repair / delete anything. The Power Eraser uses very aggressive methods to detect virii / rootkit / malware; care should be taken with the use of aggressive tools in malware removal.