Norton Internet Security / Norton AntiVirus

[SharonFitz]

I installed NIS this past weekend (competitive upgrade, but never again unless I can get by this problem).  I keep getting a message from Roxio update manager: "the feature that you are trying to use is on a network resource that is unavailable".  I have gone into Roxio and unchecked the "Check for updates" box.  I have inserted my Roxio CD and tried to find the missing file, UM.MSI, on it with no success.  I decided to remove the Roxio Update Manager but I can't remove or add programs because Roxio has the Windows Installer tied up.

I am unable to do a normal shutdown with this process running.

Any help would be much appreciated.

[CyberLife]

Have you installed Norton Utilities along with NIS?

[RichD]

Hi SharonFitz,

Welcome to the Forum.  I'm sorry to hear that you're having problems with Roxio and NIS 2011.   I have a few things to say in that regard, but I do not think that I will be able to provide much help.

Basically, the situation is that Roxio and Norton don't work well with each other.  You can do a search on Google with the keywords "Roxio Norton conflict"  or with "Roxio conflict" and you will see what I mean. 

In addition, you can do a search within this Forum (Norton Community) by putting "Roxio" in the search box, and you will see some of the past problems that have been reported.

The good news is that some of the Roxio-Norton conflicts reported on this Forum in the past have been flagged as "Solved".  Also, there are a couple of people who monitor this board who know something about the past history of the Roxio problem.

I also had a Roxio-Norton conflict problem  myself, and the way that I resolved it was to uninstall Roxio and go with another product. 

I suspect, however, that it may not be necessary for you to go to such an extreme.  You may be able to get the two to work together well, but I think it would involve making changes to the default settings for both Norton and Roxio so that the two can co-exist.  On the Norton side, I think it might involve something like  turning off the Norton Product Tamper Protection, while on the Roxio side it might involve changing a similar kind of setting.

That's all that I can suggest at this point in time.

RichD

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[Phil_D Norton Fighter]

Hello SharonFitz and welcome!

Although I have not performed an internet search as described by RichD, I have Roxio products running on 5 machines and I can assure you I do not have any conflicts with NIS 2011. There was a brief period when an older version of the Norton Removal Tool did affect Roxio, but that has since been resolved.

Perhaps you could give us some information about your system and also clarify 'competitive upgrade' - I'm not sure what that means.

1. Can you tell us which Norton Product and version (year) you are using? (Main Norton Interface > Support > About)
2. How was the current product installed - from disc or download?  Was it installed "overtop" the previous version?
3. What security software did you have prior to Norton? Was it completely uninstalled?
4. Do you have any other security software currently installed?
5. Also, if you can tell us which operating system you are using along with the service pack, that would further help us with diagnosing your issue.

Thanks.

[SharonFitz]

Yes, I installed Noron Utilities along with NIS.

Sharon

[CyberLife]

Thank you Sharon!

Did you run the Registry Cleanup or Clean Your Disks option? That mau have caused the problem. Try restoring the changes made by Registry Cleanup. You can find the steps in the following Support Article:

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20101125093655EN

[SharonFitz]

Sorry, my posting was a bit cryptic.

1. I installed Norton Internet Security 2011 and Norton Utilities from CDs.

2. I was using a paid version of Avira previously and accepted a competitive upgrade rebate from Norton to change security packages.

3. I did an uninstall of Avira before installing NIS using Windows Add/Remove.

4. I have no other security software currently installed.

5. I am running Windows XP service pack 2 with automatic updates turned on. 

Sharon

[huwyngr Norton Fighter]

Sharon,

Microsoft have a KnowledgeBase article on fixing one problem with Roxio

http://support.microsoft.com/kb/982116 

which includes a FixIt wizard.

It may be worth going through the article since it goes on to suggest what to do if that does not fix it which includes reinstalling one of the Roxio elements ....

Personally I would not touch a Registry Cleaner unless I knew the cause of the problem and that the cleaner could fix it -- too many broken computers .....

[SharonFitz]

This suggestion, while appreciated, did not work.

Thanks anyway,

Sharon

[Phil_D Norton Fighter]

Hi Sharon,

I don't want to get involved with finger pointing, but there is a possibility that the removal of Avira adversely affected Roxio.

The only problem I had experienced occurred when using an older version of the Norton Removal Tool - not NIS 2011 itself.

At that point, the only procedure that corrected the situation was to uninstall and then re-install Roxio.  Is that option feasible for you?

Just to reiterate, I have no problems running various versions of Roxio on different machines; they all play nicely with NIS 2011.