05-13-2011 03:21 PM
Good question -- I'll try and find out but I have posted perhaps in another thread that updating to the current 18.104.22.168 after a complete cleanup -- Remove Program, run Norton Removal Tool twice with a boot between and then delete manually all Norton folders under / ..... / Apllication Data/ ..... [exact location depends on version of Windows being used] -- it has not reoccurred during the last 3 days.
May be worht trying.
05-31-2011 06:21 PM - edited 05-31-2011 06:22 PM
We are currently looking into this issue and will contact your privately for more information and with a resolution.
06-01-2011 12:06 PM
The same thing happened to me as I was checking my email. The one click support just opened up and said that an error has occurred and it was SONAR that had the issue. I could set the slider for SONAR back to on but it still said AT RISK. I ended up just uninstalling and reinstalling NIS 2011. Funny thing was that the problem started a week or two after the 18.6 update that was installed through LiveUpdate. I just reinstalled using the full 18.6 installer. We'll see if it stays normal or not.
06-03-2011 12:33 AM
Well, my luck just ran out I guess. I just got another SONAR error 3039, 69638 right after I got done using Ghost 15 to restore a hard drive partition on my system from within Windows. I reinstalled NIS 2011 with the 18.6 full installer on 5-27-11 and so far it was ok until now. Question now is what happened?
NIS 2011 v.18.6; Norton Ghost 15.0.1; Norton Utilities 15; Windows 7 Pro SP1 32 bit; IE9
07-09-2011 08:59 PM
I just got this error once again this evening. I tried uninstalling NIS 2011 and then using the NRT and then reinstalling it again. It works normally for a month or two and then the error comes back. Has anyone else had luck getting the error with SONAR resolved? It's getting tiresome having to redo my hard drive to a clean state and then install NIS 2011 just to have this issue reappear after all my hard work getting my system back to normal. I ran liveupdate until all updates have been installed and then ran it again to make sure there were no more updates.
07-10-2011 10:34 AM
Windows 7 Pro SP1 x64 / IE9 / Firefox 5 / NU 15 / NIS 2012 BETA 22.214.171.124
Windows 7 Pro SP1 x86 / IE9 / Firefox 5 / NU 15 / Ghost 15 / NIS 2011 126.96.36.199
Is this a dual boot or two PCs? I ask because someone in a different context has encountered oddities when one PC has two different versions of the same Norton installed on it .....
07-10-2011 03:29 PM
This one is 2 different Norton products since one of them is NIS 2012 beta and the other is NIS 2011. I don't think this counts as different versions of the same Norton product.
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