Norton Internet Security / Norton AntiVirus

[huwyngr Norton Fighter]

Good question -- I'll try and find out but I have posted perhaps in another thread that updating to the current 18.6.0.29 after a complete cleanup -- Remove Program, run Norton Removal Tool twice with a boot between and then delete manually all Norton folders under / ..... / Apllication Data/ .....  [exact location depends on version of Windows being used] -- it has not reoccurred during the last 3 days.

May be worht trying.

[Shridhar]

I am still facing the same problem even after complete uninstall reinstall using NRT twice with

a couple of reboots.

Anyone has an update on this issue ?

[huwyngr Norton Fighter]

I did ask for help and I've nudged them again now the weekend is over  ......

[Carlos_Linares]

Hi huwyngr,

We are currently looking into this issue and will contact your privately for more information and with a resolution.

Thanks,

[huwyngr Norton Fighter]

Thanks for jumping in Carlos. I got your PM and replied ......

[Pcloverxp Super Contributor]

The same thing happened to me as I was checking my email.  The one click support just opened up and said that an error has occurred and it was SONAR that had the issue. I could set the slider for SONAR back to on but it still said AT RISK.  I ended up just uninstalling and reinstalling NIS 2011.  Funny thing was that the problem started a week or two after the 18.6 update that was installed through LiveUpdate.  I just reinstalled using the full 18.6 installer.   We'll see if it stays normal or not.

[Pcloverxp Super Contributor]

Well, my luck just ran out I guess.  I just got another SONAR error 3039, 69638 right after I got done using Ghost 15 to restore a hard drive partition on my system from within Windows.  I reinstalled NIS 2011 with the 18.6 full installer on 5-27-11 and so far it was ok until now.  Question now is what happened?

NIS 2011 v.18.6; Norton Ghost 15.0.1; Norton Utilities 15; Windows 7 Pro SP1 32 bit; IE9

[Pcloverxp Super Contributor]

I just got this error once again this evening.  I tried uninstalling NIS 2011 and then using the NRT and then reinstalling it again.  It works normally for a month or two and then the error comes back.  Has anyone else had luck getting the error with SONAR resolved?  It's getting tiresome having to redo my hard drive to a clean state and then install NIS 2011 just to have this issue reappear after all my hard work getting my system back to normal.  I ran liveupdate until all updates have been installed and then ran it again to make sure there were no more updates.

[huwyngr Norton Fighter]

Pc,

Windows 7 Pro SP1 x64 / IE9 / Firefox 5 / NU 15 / NIS 2012 BETA 19.0.0.128

Windows 7 Pro SP1 x86 / IE9 / Firefox 5 / NU 15 / Ghost 15 / NIS 2011 18.6.0.29

Is this a dual boot or two PCs? I ask because someone in a different context has encountered oddities when one PC has two different versions of the same Norton installed on it .....

[floplot Norton Fighter]

Hello Hugh

This one is 2 different Norton products since one of them is NIS 2012 beta and the other is NIS 2011. I don't think this counts as different versions of the same Norton product.