Norton Internet Security / Norton AntiVirus

[rcoppol]

I don't think SONAR really deletes MATLAB. The message makes you think it does. That was what got me so upset. But it can be restored w/o re-installing. It is just quarrantined. But you must make it a 'trusted' program.

[Barrett]

Please click the following link for instructions on restoring something from quarantine and excluding it from future detections.

http://community.norton.com/t5/Norton-Internet-Security-Norton/SONAR-is-deleting-programs/m-p/192632...

[rcoppol]

I had an slightly older version of NIS and it didn't have SONAR. I had no problem with MATLAB. It was when I did't renew with Norton and got the Comcast version of NIS (with SONAR) that the problems started.

[wilddan]

No the first 2 times it deleted matlab.exe, it didn't quarantine the file or give me the option to not delete it and it didn't give an option to restore it either. Sonar also didn't give me an option to not reboot either after deleting the file the first time. It forced me to reboot and it deleted the file that I had just restored from backup. Only after restoring from backup several times and finally given the option to exclude this file did it stop deleting the file. The last time it deleted it, I did get the option to restore from quarantine. Never before the 3rd try did it give me this option and it never prompted me with an option to not delete it.

SONAR is a completly ROGUE, uncontrolable virus that needs to be removed from my machine. Unfortunately, it comes with nortons now and can't be removed without uninstalling the whole suite.

Well after the talking to nortons and surfing the net, I'm ready to go back to ZoneAlarm and AVG. They are free and They seem to work without DELETING files.

[shelded]

Many months ago I shared your concern. But it has been addressed. Be sure you follow the instructions for restoring the file before you say it won't restore the file. http://community.norton.com/t5/Norton-Internet-Security-Norton/SONAR-is-deleting-programs/m-p/192632...

I created an EICAR test file, Norton caught it, and I restored it. I have had a couple old EXE programs caught by Norton and had the opportunity to restore them. I am not a developer, their difficulties may still persist, but my decades-old software seems to be safe unless I get hit with dozens of false positives (each file takes several clicks to restore).

[wilddan]

Well, it wasn't fixed as of this weekend. And it didn't allow me to restore the file until the 3rd try at it. Luckily I have backups of backups and could do this easily. This link is either out of date or has nothing to do with the comcast version of the security suite. With this going on for a year+, it is time to fix this.

I have found a fix though. It is called uninstall the virus called nortons, install ZoneAlram(free) and install MS Defender(free) and install MSE(free). I don't expect any of thes programs to delete my programs without putting it in quarantine.

[shelded]

Sounds like you should be talking this up on the Comcast site instead of here, where it's been fixed. Your software is out of date :)  No need to take up the competitor products.

[wilddan]

Well for one, this is a Symantec product, not Comcast. They just supply the cable. Second if you bothered to read all of the posts not just my posts this has not been fixed, third the software updates on a daily basis, so if norton has fixed it they should be updating their own software and lastly, maybe a little beating nortons OVER THE HEAD will wake them up and fix it!

So rather than trolling these forums to protect Nortons interests why don't you get to work and fix your product?

[Aggrevated]

Love your solution wilddan. "It is called uninstall the virus called nortons, install ZoneAlram(free) and install MS Defender(free) and install MSE(free). I don't expect any of thes programs to delete my programs without putting it in quarantine. "  That is essentially what I did with Norton, too, uninstalled it, and went to McAfee.  One of the early posts I see about this issue was way back in 2009; Symantec isn't listening :<(

[shelded]

@widdan. Forget the personal BS. I have read this entire thread and others, and I find the problem has been solved (that is, when SONAR deletes a file, we can restore it from quarantine and exclude it). I am a newbie user of Norton, nothing else.

But I'm trying to figure why you want to have it both ways. I think you said you're using the Comcast version which doesn't allow you to restore the file and exclude it. So, I suggested you deal with Comcast. But if you're using current Norton version, refer to the instructions and links provided in this thread, and learn how to use the product. I did. I'm not trolling, I'm trying to put an end to the pointless griping which says "fix it" when it has been fixed. Post something credible we can discuss, if you think otherwise. After all, I have an interest in this, if you are correct.

Tell the forum here what version number you're running. I'm running 18.5.0.125.