Norton Internet Security / Norton AntiVirus

[Eli]

According to a post by RichC (Symantec Employee): "The email scanning component of Norton AntiVirus and Norton Internet Security does not support POP3 email clients that use SSL."

http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=358&query.id=16532...

My problem is that I have a number of POP3 e-mail accounts, including one at gmail - which requires SSL.

If I have Incoming e-mail Scanning enabled, then Outlook Express will not download my e-mail from the gmail account.

I can get it to work by disabling Incoming e-mail scanning, but I then lose scanning on my other (non SSL) accounts.

I can accept that it cannot scan the messages from the SSL account, but it should still download them.

Any ideas how to get this working?

I am using Norton Internet Security2007.

[Phil]

All my email accounts that I use are ssl or otherwise encrypted.  If the ports are set up correctly the mail should be downloaded no problem.  It will be scanned when it is opened.  I don't use outlook but rather Thunderbird.  I've not had a problem.

[Eli]

Phil:

I assume that you have incoming e-mail scanning disabled.

Please confirm. 

If I disable incoming e-mail scanning, I also have no problem, but the it also does not scan e-mail from my other (non SSL) ports.

Which version of Norton are you using?

[Phil]

No I do not have incoming email scanning disabled.  I am using the defaults on everything.

I am using nis2008 for that. 

[Eli]

Thanks.

I'll try upgrading to 2008, and see if that does the trick.