Norton Internet Security / Norton AntiVirus

[laugher]

Hi. I'm running Vista Ultimate (32bit) with Service Pack 1.

I also have (until recently) Symantec Antivirus Gaming Edition 2009 installed with the latest updates.

For the last two automatic Windows update events, I have experienced a BSOD after Windows is started. It happens just after a Microsoft Windows Update has completed during a shutdown event.

For the last two times, I also followed the following procedure to get out of the constant loop of BSOD symtoms where SYMEVA.SYS is the culprit (according to the blue screen) and the symptom being PAGE_FAULT_IN_NONPAGED_AREA;

1. Boot to Safe Mode by pressing F8 during hard disk bootup sequence

2. Start "Uninstall" application provided by Symantec

3. Restart the computer but boot into Safe Mode again.

4. Start Device Manager and remove (from memory) EraserUtilReboot and Symantec Eraser Utility Driver from Non-Plug and Play Devices section.

5. Restart the computer again normally.

If SYMEVA.SYS cannot survive the rigours of an automatic Windows update, I will be removing it permanently off my machine. I am posting here just in case there is a more permanent solution/alternative.

Any takers? 

[sgalbrai]

Hi laugher,

Sorry for the trouble. In order to investigate the crash more fully would

you be able to collect a full kernel crash dump and provide us with the

symefa database?

To do this:

1. right click on "My Computer"

2. Selected "Properties"

3. Select "Advanced System Properties"

4. Select the  "Advanced" tab

5. Click settings under "Startup and Recovery"

6.  Under "System Failure" and "Write debugging information" select: "complete memory dump"

After the blue screen, this file will get written to c:\windows\memory.dmp

I will need you to zip this file and upload it to us.  When you have it collected, send me a message and

I will PM you how to upload this file and the database to us.

thanks!

Simon