Not what you were looking for? Ask our experts!
Reply
Visitor
ClintonD
Posts: 9
Registered: ‎01-25-2012

Safeweb Icons Not Showing up in Google Search on Firefox

Hey, got this issue last night. In Firefox 9.0.1, in Google Search, the Safe Web icons are not showing up after the search results. Just a broken picture. When I hover over the broken pictures, though, the usual Safeweb pop up occurs, though. And in Google News, Yahoo and Bing, the icons work just fine. Also, Google Search in Chrome works just fine as well. Just having issues with it in Firefox.

 

This happened about a week or so ago and it worked itself out ok after a short while, but this started again last night and is still happening today.

floplot
Posts: 10,576
Topics: 215
Kudos: 2,051
Solutions: 365
Registered: ‎04-11-2009

Re: Safeweb Icons Not Showing up in Google Search on Firefox

Hello ClintonD

 

Welcome to the Norton Community Forum

 

Did you try refreshing the page and see if that helped? Is the browser fully activated? Perhaps a reinstall of the browser might help. Thanks.

Success always occurs in private and failure in full view.




Visitor
ClintonD
Posts: 9
Registered: ‎01-25-2012

Re: Safeweb Icons Not Showing up in Google Search on Firefox

Yup, and yup. I have NoScript, but everything for Google is allowed.

 

Haven't tried a reinstall, but I can't do that at the moment.

Super Virus Trouncer
bjm_
Posts: 2,235
Registered: ‎09-07-2008

Re: Safeweb Icons Not Showing up in Google Search on Firefox

[ Edited ]

checked google search from my FF 9.0.1

Safe Web icons are showing OK on the search results page 

I only have to allow google.com w NoScript v 2.2.8

do you want to post a screen shot

How do the Safe Web icons look using Norton Safe Search

 

Regular Contributor
RonH
Posts: 60
Registered: ‎09-19-2010

Re: Safeweb Icons Not Showing up in Google Search on Firefox

Regular Google search results are also showing up for me. However...

 

Over the past couple of days or so I've noticed that Safe Web is hit and miss on the Google News page. Some links have Safe Web icons and some don't. In the past roughly 98% of the news links had Safe Web icons. This behavior is consistent in both Firefox 9.0.1 and IE 9. I'm still using NIS 2011 so I can't comment on what may be happening under Google Chrome. My OS is Vista 64bit SP2.

 

Since Google is constantly tinkering with their stuff, I'm inclined to place the blame there. In any case I believe it's something that Symantec should take notice of.

 

--Ron

What am I thinking about right now?

Visitor
ClintonD
Posts: 9
Registered: ‎01-25-2012

Re: Safeweb Icons Not Showing up in Google Search on Firefox

This is how they look like.

 

I'm using NIS 2012.

 

nis.jpg

Visitor
ClintonD
Posts: 9
Registered: ‎01-25-2012

Re: Safeweb Icons Not Showing up in Google Search on Firefox

Looks like the image was resized. I apologize if it's hard to see, I have a large monitor.

Visitor
ClintonD
Posts: 9
Registered: ‎01-25-2012

Re: Safeweb Icons Not Showing up in Google Search on Firefox

Oh, and my os is Win7

Phil_D
Posts: 7,648
Topics: 207
Kudos: 2,555
Solutions: 391
Registered: ‎06-10-2008

Re: Safeweb Icons Not Showing up in Google Search on Firefox

[ Edited ]

Hello ClintonD,

 

When this occurs, are you logged into into your Google Account?

 

If so, try signing out of your Google Account, closing and then re-opening FF.

 

Let us know.

 

I would not jump into a reinstall because of this.  I have just noticed the same behavior when logged into my Google Account. It is also reproducible using NIS 2011.

 

This appears to be limited to Windows 7.  My XP machine displays the Safe Web icons as usual.

Norton Internet Security • Comcast NSS • Norton Security Beta | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •
"Anyone who isn't confused really doesn't understand the situation."  Edward R. Murrow

Visitor
ClintonD
Posts: 9
Registered: ‎01-25-2012

Re: Safeweb Icons Not Showing up in Google Search on Firefox

Yeah, it is logged in. I'll try so in a bit.