09-23-2011 03:00 PM
I just wanted to take a moment to tell Symantec that I have had very few problems with Norton Internet Security 2012 and I think the product is great.
I have seen a lot of negative feedback on these forums regarding the new product, and I know that this must be disheartening to all the employees here who worked very hard to produce this software for everyone to use.
I completely respect the opinions of those who are having issues, and I do not doubt their judgment.
However, I think it's important for the prospective buyers, the employees of this company, and others who read this forum to know that there ARE people who are satisfied with this product and who are not getting error messages and bugs throughout the experience.
I hope that Symantec addresses the issues some people are having, but the product is great. Please keep up the hard work at protecting our computers!
09-23-2011 03:08 PM
Thank you very much for taking the time to type out such a nice Thank you to Symantec. Every word you have typed out is so very true. I'm sure that every one will be pleased to read your post here.
Success always occurs in private and failure in full view.
09-23-2011 05:43 PM
Additional thanks -- Also satisfied with NIS 2012 and no issues over two weeks I have two active computers one Windows 7 pro 64bit running XPmode (also running NIS 2012) the other is a lap-top with Windows 7 64bit home premium.
Both were updated by the "install over 2011" method and all settings stayed where they were, the identity safes transferred without incident also.
The software seems still very light and allows fast "surfing", the increased intensity of quick scans has not been an issue for me (more re-assuring actually with the understanding of the reasons) full scans ran automatically with no issues.
I also would like to note and applaud the seemingly increased activity (just my observation/opinion) of the Norton staff this year on the forum.
I wish to also thank Symantec for their continued efforts --- Bill
09-23-2011 08:58 PM
Yep. I'll add my 20 cents worth, here. As I said in a previous post, it seems that the best way to avoid problems is to start with a clean OS, and then uninstall previous version, and do a FRESH install of 2012, from the Norton site.
This is what I did, and I have had NO operating poblems, whatsoever. If you've had problems, I think there's a good chance that there's an OS problem somewhere, not a problem with Norton. Persist with the program, and make sure it's up to date, and you'll be glad you did......
09-23-2011 09:29 PM
I agree with you on that. I think a lot of people just need a clean start.
09-23-2011 09:59 PM
It would be easy for those reading the forums to get a poor impression of the software but it has to be remembered that only people with issues are likely to post. The millions more who have no problems will most likely stay silent.
09-23-2011 10:30 PM
I would also like to say Thank You for taking the time to post this. It is quite refreshing to see someone who is not having problems take the time to post and say Thank you.
Best of wishes.
09-24-2011 12:04 AM
And a thankyou from me too ....It's a pleasure to see a glimmer of positivity when there are negative issues coming to the fore !
Long time computer users have seen all this before as it is a common occurence when a fresh build is launched !
Those of us who are not having the problems that many users are facing , are fully aware of the concerns and fully understand the annoyance that some users are expressing .
That is why the Symantec employees and the community members give their time to try "iron out the wrinkles " and provide help and advice to address those concerns
Because hardware and software incompatibilities are so globally variable..I take my hat off to any and all companies who provide the means to allow us the privelege of accessing the web and may I add....provide us with the " means and help to do it in relative safety " !
Treading on new ground has always carried the "Here be Dragons " warning ...So let's all carry on "pulling together " to allow everyone to carry on safely ! Your appreciative attitude is refreshing eric ...Thanks again
Windows7 SP1....Norton NIS 2012 ...4Gb RAM ..Momentus XT SolidState HybridHD
Docendo discimus ( Teach in order to learn)
09-24-2011 04:11 AM
A thank you from me too!
I think what most people initially don't realize is that such applications like NAV or NIS work at a very deep level in the OS. Therefore the user needs to have his/her machine in proper condition before trying to attempt an install, preferably having a complete and very recent system image available. What's proper condition you ask? The OS working flawlessly to start with and in Event Viewer : no error messages, no warnings and of course no critical entries. And that's just to start with. Taking the machine to this level takes some time and initiative on the users part, but my experience is that it's worth it for the full 100 percent in many respects. I know this procedure may not be for the average user, but spending some time on this and/or getting help to achieve this goal makes a far more comfortable entry point to start from and build upon.
Like has been mentioned by others: the thousands of people running NIS or NAV and having no problems don't post here. Why not? They simply don't have any problems to post and are enjoying their machines and NIS/NAV.
And what about this:
- a friendly forum with many, many members willing to help others in their spare time, supported by Symantec personel who actually listen and help here too whenever they can,
- a thorough and working chat procedure in place 24h a day/365d a year, which we all can testify it really works and has solved many problems,
- a 60 day refund policy for the product,
... and shall I go on raving ? Nah, I think 'nuff said'.
Am I paid for this by Symantec or anyone else for that matter? I wish I would but that's not the case.
To the Symantec folks I would say Thank you very much and Keep up the good works please. To the members of this community I would say Thank you and hats off to you for being here, helping out and willing to listen and being persistent in trying to solve other ones problems. You know who you are!
09-24-2011 07:11 AM
I knew there HAD to be some others who were enjoying the program that would come out of the woodworks! Thanks guys!