Norton Internet Security / Norton AntiVirus

[mattsegers]

Hi Guys,

Had school holidays the past week, and I watched a couple of DVD's during that time. Found a problem with silent mode - notifications still popped up while I was watching in full screen mode. I watched about 4 DVD's, it did this with 2 of them (I guess this just had to do with the day and time they were watched on and at). It was a notification to tell me that it was running background tasks - I believe one of them an idle rime scan. surely it shouldn't have done this?

Thanks.

Info:

Win XP SP3

17.0.0.136

Silent mode etc. on default settings

[mdturner]

You are right, it shouldn't have done that as what you were doing is one of the reasons for having silent mode.

Edited 

At least that's what I thought until I checked Help.

When you watch a movie, play games, or make a presentation, you run the application in the full-screen mode. Norton Internet Security detects the application that you run in the full-screen mode and automatically enables Silent Mode. When Silent Mode is enabled, Norton Internet Security suppresses most of the alerts and suspends background activities. Only those activities run that are involved in protecting your computer from viruses and other security threats. Minimum background activities also ensure high performance of your computer. The activities that are suspended run after you finish using the application in the full-screen mode.

Message Edited by mdturner on 08-10-2009 03:42 PM

[Shridhar]

Hi matt :

I think (as same thing happened with me also) the idle time FSS has a higher security priority...like say,

If FSS comes up with threats in system restore area which requires user attention for removal , then this should be notified to the user.

I think that's the main reason behind this.

In addition , if you still want NIS to remain quiet ,you can add the application on which you were playing the DVD to NIS's silent mode settings.

Go to Settings==>Miscellaneous Settings==>Under Silent Mode Settings ==>User Specified Programs......configure.

[mattsegers]

ok, I understand. But I would still like a Symantec employee to confirm this, as it really doesn't make sense to me to notify a user of a general background activity that does not require any sort of user intervention or knowledge. Hmmm :-)

[LynnH]

Hi mattsegers,

Could you please let me know which application did you use to watch your DVDs?

Thanks,

-Lynn

[mattsegers]

LynnH,

Thanks for the response.

I was using Windows' Media Player 11. I may have used VLC as well, but it would have been one of the two, and I defintitely did use WMP for at least one. Regardless, judging by NIS' logs at the time, it was in Silent Mode.

Matt

[LynnH]

Hi Matt,

Thank you for the information. We will try to replicate the issue in house and will keep you posted on progress.

Best Regards,

-Lynn

[LynnH]

Hi Matt,

I have sent you a private message. Could you please check your Inbox when you have a chance?

Thanks,

-Lynn