04-22-2008 06:16 AM
hi rsleepr - two things to try:
1 - reset the firewall - here's how:
if that fails, you'll need to identify the .exe that MS Money uses (right click shortcut to the program and look for what file is being called). once you have that, try this
2 - add / allow MS Money executablein ProgramControl list - here's how
04-22-2008 09:44 AM
Let's check to see if the Intrusion Prevention componenet of NIS 2008 is potentially causing the problem, do the following:
1. Open NIS
2. Click the Norton Internet Security Tab
3. Under Settings, Web Browsing, click Intrusion Prevention and click Turn Off
Try downloading the banking transactions. Post a reply telling if this fixed the problem.
04-22-2008 10:35 AM
I suggest you do the following steps in this support doc to check if Norton Internet Security 08 is blocking MS Money
04-22-2008 08:04 PM
04-23-2008 06:08 AM
hi rsleeper - just to recap:
you started with this problem:
"Is there a setting somewhere within Norton that will allow my banking transactions to download directly into Microsoft Money"
"It's not MS Money that is being blocked, but the download from fundsexpress."
the details of the failure to download a program from the third party service would be valuable. Here's the kind of information that would be useful:
you may not be able to find out all of that, but the more information you can feed back here, the better the chance we have to understand what's happening.
04-23-2008 07:52 PM
I'm sorry for the confusion. I haven't been exactly clear, but I'll try to better describe what's happening.
I log into the bank's online banking site and have no problem accessing my account information. Their site requires me to download my transactions into MS Money via a series of pulldown boxes that define the dates I wish to download, the max number of transactions, the program I'm downloading to, i.e. Money, Quicken, etc. When I click the "Download" button, I get the typical popup download box with the Windows-famous flying file animation. That's where things hang up. I have left that animation and that popup box running all night long several times just to see if I can get to the end of it. It will go on and on. Never an error message, and it won't seem to stop on its own. This box appeared prior to my upgrading to NIS 2008, but it disappeared once the download completed. Now it seems the download never completes.
I hope this is a clearer description of what's happening, and I hope it leads one of us to a conclusion. I'm certainly perplexed at this point.
04-24-2008 07:13 AM
hi rsleeper - thanks for the detailed exposition - it's a bit clearer now at least we konw now that there is no error from any program during the process. can you detail the results of the other tests, as i'm still not sure if we're looking at a port specific problem, a browser plugin related problem or something else entirely. here's the tests (shouldn't take too long) that will help narrow the problem further:
even if disabling Transaction Security within NIS, I might also recommend disabling their BHO's to confirm (in IE, select Tool / Manage Add-ons - from there, you should be able to disable the Symantec items. Restart browser and retest.)
if this doesn't do the trick or illuminate the problem, i'm not sure what else to try.