09-16-2009 02:20 PM
I am running Vista, Firefox 3.5.3, and NIS 2010.
After installation of NIS 2010, the site safety icon does not appear in any search engine except ASK.com/Norton Safe Search. Norton toolbar is active with safe search enabled. Norton IPS 2.0 is also installed.
I have the same problem using IE8.
Site safety is working fine on 2 other computers running Windows XP.
Is anyone else experiencing this problem and/or have a suggested solution?
Solved! Go to Solution.
09-16-2009 05:21 PM
Please open the main Norton interface and click Web Settings. Scroll down to Safe Surfing and be sure Norton Safe Web and Enhance Search Engine Results are turned ON.
I was able to reproduce your results by turning Norton Safe Web off. So I would presume that the "Ask - Safe Search" is independent of this setting.
Let us know.
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09-16-2009 08:04 PM
Thanks for your quick response. Unfortunately all my Norton web surfing settings are "on." I turned them off thinking this might reset program and then turned on safe web and enhanced web search -- still no icon in search engine results.
PS: Norton toolbar site safety icon is present and active.
Any other suggestions would be appreciated.
09-16-2009 10:10 PM
A quick question. Do you have Skype FF extension installed on your FF?
If yes there is a known compatibility issue with Skype extention and safeweb on FF browser, which may be the reason. And disabling the Skype extention should solve this.
09-17-2009 05:54 PM
Other possibilities: Are you using the NoScript Firefox extension? If so, you need to allow scripting for Google or whatever search engine you are using in order to see the search results page markup. Similarly, if your security settings in IE8 are set high enough to block active scripting you will need to add your search engine to the Trusted Sites Zone.
09-17-2009 08:50 PM
Thanks. I do use NoScript but I disabled it, closed Firefox, and restarted it, and the problem with site safety icon continues. Active scripting is enabled in IE8.
Mahesh, a Symantec employee, contacted me, and I sent him some info he requested-- especially the fact that attempts to ping "ratings-wrs.symantec.com" are failing. I hope to hear from him tomorrow.
09-18-2009 01:22 PM
The reason you are not seeing the search engine annotations is because you are not able to access the wrs server which serves the ratings.
We checked to see if we have any problem on the server side and we could not find any problem with it. So most likely it is a problem at your end. Can you verify you don't have any network issues?
09-18-2009 01:54 PM
Thank you. The problem is pretty clear. However, I do not have any network problems that I am aware of. Two other computers (Windows XP) using the same router, modem, and ISP have no difficulties with site safety and NIS 2010..
As I mentioned, Norton Download Manager "hung" when I downloaded NIS 2010 and I had to close the program using Task Manager. I then ran Download Manager again and the NIS installation screen immediately came up and the program installed, seemingly without problems. I don't seem to have any other problems with NIS. Do you think I should uninstall and try again or is there some network/firewall "tweak" I could try first? (PS: Windows firewall is off).