Norton Internet Security / Norton AntiVirus

[Bulldoggy]

I'm troubleshooting an unusual problem where some links to web pages fail to resolve. I have NIS 2012 and use Google Chrome 19 on Windows 7 x64. Besides this issue, NIS, Windows 7 and Google Chrome work flawlessly.

Any link to a web page located outside my browser fails to resolve. For example, if the link is located on my desktop or in any other folder, clicking the link opens the browser, but the page never loads. However, links already inside the browser - in my bookmarks or browsing history or links on pages already open in the browser - those pages open just fine. Weird, huh?

At this point in my troubleshooting I'm trying to narrow my list of possible causes. Is it possible that NIS has a role in this?

[dickevans Super RootKit Eradicator]

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Bulldoggy wrote:

I'm troubleshooting an unusual problem where some links to web pages fail to resolve. I have NIS 2012 and use Google Chrome 19 on Windows 7 x64. Besides this issue, NIS, Windows 7 and Google Chrome work flawlessly.

Any link to a web page located outside my browser fails to resolve. For example, if the link is located on my desktop or in any other folder, clicking the link opens the browser, but the page never loads. However, links already inside the browser - in my bookmarks or browsing history or links on pages already open in the browser - those pages open just fine. Weird, huh?

At this point in my troubleshooting I'm trying to narrow my list of possible causes. Is it possible that NIS has a role in this?

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Hi,

In the world of ones and zeros almost anything is possible. I can't state that NIS isn't involved but I suspect that another party might be to blame. Have yo tried a full scan with a free scanner like Malwarebytes?

http://www.malwarebytes.org/products/malwarebytes_free

It's Norton compatible and makes a good choice for getting a second opinion when things don't seem quite right.

Stay well and surf safe

[SendOfJive Norton Fighter]

Hi bulldoggy,

Try setting a differennt browser as the default browser.  Then make Chrome the default again and see if that fixes the issue.

[Bulldoggy · Accepted solution]

There was a problem with one of the filter lists used by my ad blocker. Unsubscribing from that particular filter list solved the problem.

My ad blocker is: AdBlock for Chrome.
The filter list is: Fanboy Tracking

AdBlock and Fanboy are both excellent products; they'll work it out eventually.