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Contributor
SandipPatel
Posts: 16
Registered: ‎07-08-2012

Re: Some virus infected my system. I scanned the computer with norton antivirus couldn't remove it.

[ Edited ]

Thanks ,  one  of the links worked .  I have run the program as explained in here.

I don't know you aske for the log but here it is attached.

 

Now what would happen ? Is it done ?

 

 

 

_________________

Added ,

 

I am calling it tonight. I can see that my laptop works much better now. If anything else comes up i will update tomorrow here.

Thanks for your help so far.

Good night. It's well pass mid night here.

Bot Obliterator
Quads
Posts: 16,540
Registered: ‎07-21-2008

Re: Some virus infected my system. I scanned the computer with norton antivirus couldn't remove it.

Step 3. 

 

 

Please read carefully Read all of this message first

 

Download Combofix http://www.bleepingcomputer.com/download/anti-virus/combofix


  • Ensure that Combofix is saved directly to the Desktop <--- Very important  (Not in the Download(s) or Temp folders)

  • Disable all security programs as they will have a negative effect on Combofix, Disabled for say 1 hour or more.
  • Close any open browsers and any other programs you might have running

 

Right click the combofix.exe on the desktop and select from the menu "Run as Administrator"

 

  • If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
  • When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review


****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

*EXTRA NOTES*

  • If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
  • If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
  • If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)

 

Quads

Contributor
SandipPatel
Posts: 16
Registered: ‎07-08-2012

Re: Some virus infected my system. I scanned the computer with norton antivirus couldn't remove it.

[ Edited ]

Something went wrong on my last step. I turned on the computer today and i found norton is still disabled. I can't reenabel. Is it something i need to fix before i run any other program on this computer. I couldn't enable firewall on other user account. It is permenantly disabled.

 

 norton-virus-fix-prob-enable.JPG

Contributor
SandipPatel
Posts: 16
Registered: ‎07-08-2012

Re: Some virus infected my system. I scanned the computer with norton antivirus couldn't remove it.

Desregard my last comment, It worked after restart. I don' know what i did before.  I am going to run the program as you have suggested now. I did see the auto protect popup once today again when surfing on google chrome.

Contributor
SandipPatel
Posts: 16
Registered: ‎07-08-2012

Re: Some virus infected my system. I scanned the computer with norton antivirus couldn't remove it.

I have completed the combofix scan. I had lot more dialoge box than was informed before. Somehow it kept asking me about wether I have windows Xp home edition, I clicked no and it did installed windows xp sp2 on recovery menu. Other than that everything else went as written in your last post.

 

Here is the combofix log file as per your request.

 

Hope it fixed . I will comment you again if something is wrong.

 

Thanks you again.

Bot Obliterator
Quads
Posts: 16,540
Registered: ‎07-21-2008

Re: Some virus infected my system. I scanned the computer with norton antivirus couldn't remove it.

Why do people think they are completely fixed,   just because Norton is not alerting anymore.

 

step 4. (a)

 

Please read carefully and Slowly

 

 Please scan with ESET next 


I'd like us to scan your machine with ESET OnlineScan

  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • Attach the resulting log in your next reply


If you think a log should have been generated then go to C:\Program Files\ESET\ESET Online Scanner\log.txt to find it. 

 

Quads

Contributor
SandipPatel
Posts: 16
Registered: ‎07-08-2012

Re: Some virus infected my system. I scanned the computer with norton antivirus couldn't remove it.

[ Edited ]

Now that  auto-protect poping up back again.

 

I did as being told to do. 

Please find the log file.

 

O god, Is this ever going to be finish. 

 

As i am typing this message poped out, what should i do. This virus has completely hijacked me and my computer. 

 

screenshot.GIF

Bot Obliterator
Quads
Posts: 16,540
Registered: ‎07-21-2008

Re: Some virus infected my system. I scanned the computer with norton antivirus couldn't remove it.

What is the location of the new detection by Norton??

 

 

Quads

Contributor
SandipPatel
Posts: 16
Registered: ‎07-08-2012

Re: Some virus infected my system. I scanned the computer with norton antivirus couldn't remove it.

screenshot.GIF

Bot Obliterator
Quads
Posts: 16,540
Registered: ‎07-21-2008

Re: Some virus infected my system. I scanned the computer with norton antivirus couldn't remove it.

OK, nothing to worry about as that is from inside the OTL quarantine folder, which will be deleted later.

 

Quads