12-14-2011 09:55 AM
After downloading Norton Security in August I now have a new PC and went straight to Norton, My Account to download to the new machine. After download I realised the new programme was in Spanish? Can someone change my download to English for the new computer please?
12-14-2011 10:10 AM
Welcome to the Norton Community Forum
Please make sure that your new computer didn't already come pre-installed with another security program. If it did, you will have to thoroughly remove that other security program using the control panel method and rebooting and then the use of the removal tool from the other company,
Here is the link for NIS 2012.
Link for NIS 2012
www.norton.com/nis12 (Norton Internet Security 2012)
Please remember to run live update to get all updates and then reboot once more. Thanks.
(thanks to Yaso for the links.
Please uninstall NIs 2012 from the control panel method to remove the Spanish version and reboot.
Then you can reinstall NIS 2012 in English.
What probably happened is that you originally bought NIS 2012 or an earlier version from a place that sold you the Spanish. version.
I don't know if Customer Support can do anything about changing the language that is in mynortonaccount, but you can ask them using the free customer support chat link.
.Please contact the free chat program by using this link.
Please come back and let us know how you made out. Thanks.
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