06-28-2011 11:16 AM
I got the Startnow.com virus on my Chrome browser. It is a redirectional virus which won't let me navigate, and keeps sending me to various other websites. I finally just stopped using Chrome and I uninstalled it from my computer. After a couple of days I tried reinstalling Chrome from Google's website. Startnow.com was there again, so I am assuming it is lurking somewhere on my hard drive although Norton didn't pick it up. What do I do? I am currently using Explorer as my browser, but it seems to be acting oddly too. Is there something out there which will help me get rid of this virus?
06-28-2011 12:29 PM
Download Norton Power Eraser from here and run a scan:
After the scan you will see a screen similar to this:
On that screen you can decide if a file is infected and needs fixing or not. If you are unsure, you can click on the "Scan" button to scan it a second time using another detection method. And if you are still unsure, click on the filename and the program will give you even more details:
Odds are the file is fine and doesn't need "fixing" unless if Norton gives you the red flag warning.
If you have questions, come back here and ask.