06-01-2010 05:06 AM
Hi Lena,
Business rating:
For getting business rating [transaction protection logo] you have to contact buysafe.
I have contacted buysafe for getting business rating for your website, it is going to take 3-4 business days.
http://www.symantec.com/norton/support/kb/web_view
Website homepage thumbnail:
I have updated your website homepage thumbnail in safeweb.norton.com
Google search Issue:
Please let me know which browser & version you are using?
Can you do a google search and wait for one minute then check rating.
Rajesh
06-01-2010 06:50 AM
Hi Rajesh,
Thank you for your immediate investigation and action!
Regarding business rating:
Thanks so much for contacting buysafe for me, I'll look for the business rating to appear in 3-4 days.
Regarding website homepage thumbnail:
I see that my website homepage thumbnail is now updated in my profile -- appreciate it.
Regarding Google search issue:
I'm using Windows IE8. Did a Google search and I can now see the safe web mark. I noticed that the only time I don't see the safe web mark is when I am logged in on my gmail account. If this is standard behavior while in gmail, I can live with it. Bottom line is, my website is rated safe and I'm happy!
Rajesh, you did an awesome job!! I thank you and Yaso for all your help!
Regards,
Lena
