Norton Internet Security / Norton AntiVirus

[McStick]

I left my computer on all night last night, and opened up NIS 2009 this morning and was surprised to see last update 4 hours ago. I thought the idea was that you had updates every few minutes?

[Cytoned]

Same here on both my machines with NIS2009. Last update was almost 6 hours ago for me.

Though alarmingly, I just ran LiveUpdate manually and it downloaded some new defs, I've not done this on the other machine, and not yet received anything with the pulse updates.

They were working fine yesterday though, longest time I noted between updates yesterday was 9 minutes, so something seem's a miss at the moment.

[Cytoned]

Over 7 hours now, still nothing.

Started a support session with Symantec, ended it after about 10 minutes of watching the rep (who was remote controlling the PC) just keep restoring default settings and running LiveUpdate manually.

Don't even think he understood the problem.
I don't think it's anything wrong with the PC though as it was working great yesterday - nothing's changed, then nothing at all today, but on both computers.

Interesting...

[mijcar]

Streaming defs only bring changes when a new virus has been identified.  Heaven help us if we are getting NEW defs every five minutes!  The program checks at five minute intervals, but only reports when it has actually gotten something.

[McStick]

Yea I'm still stuck on 6 hours! As to the post which states that streaming updates only occur when a new virus is discovered, I thought that it checked every 4-5 mins to see if there was an update? Even if there's not, surely the last update should still be within 10mins whether it downloaded anything or not! To my mind, it's not even checking!

[Cytoned]

Indeed.

For about 10 hours yesterday after I installed it, the "Last definition update" counter was just counting up to around 10 minutes, then resetting to 1s, then counting up again.

Whether it downloaded new defs each time, who knows, but the counter never got past 10 minutes. So when I see 7 hours, that can't be right surely?

[johna]

Mine said 6 hours ago, ran it manually, and there was an update waiting, status critical and installed. I was thinking LU is supposed to run every 4 hours (not counting streaming defs, of course). Anyway, it says virus defs over 6 hours ago, the counter must be in relation to virus definition updates only.

EDIT: Just restarted and ran LU, got a "pulse definition update", and now counter is set back to zero. Can someone try this and see if their counter goes back to zero, thanks.

Message Edited by johna on 09-11-2008 12:39 AM

[SaLaDiN]

the same here....no updates for 7 hours

EDIT: same here, johna :)

Message Edited by SaLaDiN on 09-10-2008 07:48 AM

[mijcar]

I agree that there should be an indication of when NIS last checked for sigs as well as an indication when new ones were found -- both are useful pieces of info.

By now, most users should be on the same page, so to speak.  At least, those of us with the same OS should be getting the same definition updates times as one another.

Mine shows one hour.  It would be reasonable to expect that other users of XP Pro, SP3 would have updates aroung one hour ago, too.

[johna]

Please refer to the edit in my last post here, thanks.