Norton Internet Security / Norton AntiVirus

[hodders]

I expect that this is a common problem, but

I renewed a trial version of Norton ANTIVIRUS with a full version (in Sep 2010).

Now trying to download ANTIVIRUS onto a second laptop.

I cannot locate either the PRODUCT KEY (to email Customer Support) or ACTIVATION KEY (to activate the second laptop). My account status tells me that I am entitled to protection for 3 PCs and have 216 days of valid subscription.

Following the FAQ / support pages keep taking me around in circles !

ALL help gratefully received.

mark

[DaveH · Accepted solution]

When your looking in your norton account the key should be listed right there.

It's also on your system that has the activated installation. Search for a file called "key.txt", it is a text file with a 25 digit key in it.

You didn't say what version of windows your running but it will be in one of the Norton subfolders.  On my XP system it's located: C:\Documents and Settings\All Users\Application Data\Norton\(long number)\(another long number)

If you need it you can get NAV 2011 here  http://www.norton.com/nav11

Note that is Norton Antivirus, not Norton Internet Security.

Dave

[hodders]

perfect - many thanks