Norton Internet Security / Norton AntiVirus

[Chickenfoot]

I recently performed a free upgrade from NIS 2009 to 2010 via the free upgrade. On the bottom where it says how many days are left for your subscription the days do not change unless I manually go to the subscription status and change it myself. I tried activating my product key again and problem persist. I was just wondering if anyone else had this problem. Not a big deal, as everything else works fine. 

[huwyngr Norton Fighter]

Cf,

I'm not quite clear in what you are saying:

<< I recently performed a free upgrade from NIS 2009 to 2010 via the free upgrade. On the bottom where it says how many days are left for your subscription the days do not change unless I manually go to the subscription status and change it myself.  >>

The free upgrade from 2009 to 2010 does not change your remaining unexpired subscription days.

Is that what you are seeing? Or is it showing 0 days as some have reported?

Please clarify but in any case if it is not showing you correctly the number of days you should have left before the subscription expires then please get in touch with Customer Support since they are skilled at sorting out subscriptions:

To contact customer support Click on this link and work on from there.

You can choose CHAT or Email; phone may have a long wait time and feedback from users tells us that CHAT is by far the best at resolving problems.

Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.

But if you are saying that the countdown is stuck and does not change at all please confirm that. I'm not sure how you can go to the subscription status and change the remaining days manually!

Sorry not to be very clever today!

[Chickenfoot]

Yes I should have been more clear. The countdown is stuck and does not change from day to day. As far as you not understanding how I change the countdown manually, It's very simple, I simply go to the help and support  in NIS 2010 and under Subscription status when it checks how many days are left it updates to the current day. I have contacted support and they told me to go to the express renewal tab and type in my product key to reactivate, which still does not address the problem.

[Yaso_Kuuhl Norton Fighter]

Hi Chickenfoot,

Please contact Symantec Customer chat service again, they will probably know of another route to fix the synchronisation problem. 

[huwyngr Norton Fighter]

<< The countdown is stuck and does not change from day to day >> 

Hey that's the good news! What's the bad news? <g>

Seriously, please go back to Customer Support as Yaso suggests, we recommend by chat, and tell them it did not work but if they start talking about restoring Windows I suggest you don't do it and come and tell us. It is always a good idea to have an image of your system that you can restore in case anything does go catastrophically wrong and I don't mean with Norton Support!

If they can't fix it with a second try please come back and let us know -- do that in any case please.

Meanwhile I've flagged this for further attention so keep your eyes open here also please.

 OH YES -- check and make sure that your system clock is showing the correct time and date -- that's the clock down in the bottom right corner of the bottom bar. If it is not correct double click on it and make sure it is set to the correct time zone, time and date. If it is not this is known to cause problems.

Message Edited by huwyngr on 01-06-2010 10:59 AM

[yogesh_mohan · Accepted solution]

How did you install free upgrade to 2010 version? Is that an over install on top of a Norton 2009 program? OR  Did you uninstall Norton 2009 and then installed free Norton 2010 upgrade?

You can try uninstalling the current version using the Norton Removal Tool. Make sure that you run the removal tool multiple times(2-3 times) restarting the computer after each time you run it. Then install the Norton 2010 upgrade. You can use the same Product key for activation. Let us know how it goes.

[Chickenfoot]

Thank you Yogesh, and to all who posted. I ran the NRT about three times and that did the trick. Also, I think I was being a little impatient with waiting for the # of days remaining on my Subscription to change. I have OCD tendencies at times, I'm embarrased to say! 

[floplot Norton Fighter]

Hi Chickenfoot

Thanks for coming back and telling us that your problem is solved and for marking the post that gave you the solution. Now everyone who has a similar problem will be able to find the solution quickly. Thanks again. If you have any more problems in the future, please feel free to come again and open up a new thread. We do hope though that you won't have any more problems with your product.