03-18-2011 10:47 AM - edited 03-18-2011 11:00 AM
I just renewed my NIS subscription (NIS 2011 3 PC). My old subscription had 38 days left on it. I was under the impression that those 38 days would be added to the new subscription making it a total of +400 days remaining. But that's not the case, subscription days left is only 366. I've concluded all the steps from your support pages to correct this but without success.
03-18-2011 01:59 PM
If you renewed on line with Norton itself then please contact Customer Support by OnLine CHAT and they will sort it out pronto .....
If you bought a copy to use the KEY to renew -- often much cheaper than online renewal -- then this is how it works. It does wipe out the unexpired days because it is a new KEY ...
But from what we hear from users, those nice people at Customer Support will often add those days back on if you ask them (nicely <g>) ....
So ...... To contact customer support Click on this link and work on from there.
You can choose CHAT or Email; email or phone may have a long wait time and feedback from users tells us that CHAT is by far the best at resolving problems.
Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.