06-10-2011 04:47 PM - last edited on 06-10-2011 05:49 PM by Dave_Coleman
Basically, Norton is behaving like my subscription is out of date and telling me my computer is at risk, even though it's also saying the subscription has 35 days left to run? I've tried running the updates it suggests but this doesn't fix the problem
06-10-2011 06:13 PM - edited 06-10-2011 06:17 PM
One thing to check out is to see if you have lost synchronization with the central database. You don't say what Norton product or version you are using but in principle click on Support and look for something that says Subscription Status or something like that and see if that corresponds with the number of days left. That 35 (or 34) should show on the bottom frame of the main Norton screen too.
Because the security program stops working completely when your subscription expires -- it doesn't continue "under reduced powere" with no definitions updates -- Norton starts warning you about 30 days before your subscription expires and can nag with increasing frequencey. How much it nags may depend on which version of NIS you have since it was reduced to some degree and may now, or in a later version, be set to ignore.
One advantage of this is that it gives you plenty of time to shop around for your exact product to be on sale at a reduced price since if you find that cheaper than renewing you can buy it and just use the KEY to renew your subscription without reinstalling -- but you should delay actually using the new KEY until a couple of days before the old one expires since it replaces the unexpired time and does not add to it like a renewal. You just have to be careful to buy from a reputable source since we do get reports of internet sales of invalid or used KEYs.
If you'd like some advice we need to know a bit more about your system and which Norton product you are using:
What version of Windows are you using including Service Packs and whether 32 bit or 64 bit as well as the Name and Version ID of the Norton product that you are using -- Help or Support / About is where that is, in the format of nn.nn.nn.nnn where n is a number.