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Regular Contributor
NY1986
Posts: 1,173
Registered: ‎06-27-2008
Accepted Solution

Support Soft Inc???

I noticed in my manage add-ons in my IE7 under "add-ons that run without requiring permission"

two items that come from Support Soft Inc that seem to indicate some connection to symantec. These two items are located in

 

C:|ProgramFiles\CommonFiles\SymantecShared\SupportControls

 

Name

Symantec Configuration Class     Active X control    tgctlcm.dll  version  6.9.2894.0     digitally signed by support soft inc

also listed as Symantec User helper

 

Symantec User helper                  Active X control   sshelper.exe  version   6.9.2894.0 digitally signed by support soft inc 

 

 

are these legit symantec/Norton Items?

 

I use NAV2008. Originally I had a trial version of NIS 2007 that came with my computer.

 

Phil_D
Posts: 7,648
Topics: 207
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Registered: ‎06-10-2008

Re: Support Soft Inc???

Hi NY1986,

 

These add-ons are legitimate and would have been required for using the Norton Online Scan or support options from within your Norton Product.

Norton Internet Security • Comcast NSS • Norton Security Beta | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •
"Anyone who isn't confused really doesn't understand the situation."  Edward R. Murrow

Regular Contributor
NY1986
Posts: 1,173
Registered: ‎06-27-2008

Re: Support Soft Inc???

makes sense since I did an online Norton scan about 3 weeks ago. Thanks Phil

 

so support soft is something owned by Norton?

Phil_D
Posts: 7,648
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Registered: ‎06-10-2008

Re: Support Soft Inc???


NY1986 wrote:

 

so support soft is something owned by Norton?


I don't know, but it would not be uncommon for a company to use third party software to enable some online applications to run.

Norton Internet Security • Comcast NSS • Norton Security Beta | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •
"Anyone who isn't confused really doesn't understand the situation."  Edward R. Murrow

Tim_Lopez
Posts: 7,612
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Registered: ‎04-07-2008

Re: Support Soft Inc???

Hi NY1986,

 

We use SupportSoft for a few things in the product, so this appears to be legit.

Cheers,
Tim Lopez
Norton Forums Administrator
Symantec Corporation
Regular Contributor
NY1986
Posts: 1,173
Registered: ‎06-27-2008

Re: Support Soft Inc???


Tim_Lopez wrote:

Hi NY1986,

 

We use SupportSoft for a few things in the product, so this appears to be legit.


You mean for the Norton online scan? Or for NAV2008?